Client Service Team Manager

Why Seyfarth

At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you’ll work with state‑of‑the‑art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading.

The Client Services Manager will serve as the operational and strategic liaison between the firm and a client’s Legal Operations team and legal department POCs. This highly visible role supports two Relationship Partners in managing a complex, multi‑workstream client relationship, ensuring efficient delivery of legal services, financial oversight, and proactive communication. The position requires regular interaction with client stakeholders, including on‑site visits, and coordination across numerous work streams led by individual partners.

• Relationship Management:
  • Work closely with the two Relationship Partners to execute the client relationship strategy.
  • Serve as a key point of contact for the client’s Legal Ops team and Seyfarth’s Workstream Leads.
  • Coordinate and attend regular meetings at client headquarters.
• Operational Oversight:
  • Develop and maintain a calendar of client meetings and ensure appropriate firm representatives attend.
  • Create and implement a communication schedule between Relationship Partners and Workstream Leads.
  • Support and lead various joint initiatives with the client.
• Financial Management:
  • Monitor overall retainer and individual workstream budgets.
  • Prepare regular financial reports.
  • Ensure timely billing.
• Efficiency & Process Improvement:
  • Partner with Workstream Leads to identify and implement efficiency improvements.
  • Guide teams on best practices for process optimization and resource utilization, including identifying and facilitating opportunities for Gen AI or other best practice technologies.
• Reporting & Compliance:
  • Prepare relationship KPI reports and status updates for internal stakeholders.
  • Ensure compliance with firm systems for data integrity (workstream alignment, codes, etc.).
• Team Leadership:
  • Supervise and collaborate with administrative professionals for task execution.
  • Facilitate internal meetings, including quarterly Workstream Lead meetings and annual all hands sessions.

• Strong interpersonal and communication skills (verbal and written).
• Ability to manage multiple priorities and stakeholders in a fast‑paced environment.
• Advanced proficiency in MS Office; experience with SharePoint and project management tools preferred.
• Financial acumen with ability to analyze budgets and prepare reports.
• Strong organizational and facilitation skills; ability to lead meetings and drive consensus.
• Problem‑solving mindset with ability to adapt to changing client needs.
• Bachelor’s degree in Business, Legal Operations, or related field.
• Minimum 7 years of experience in client relationship management, legal operations, or project management within a law firm or professional services environment.

Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm. Our professional staff are a collaborative team, helping to define the unique client experience offered by the firm. We understand that it takes more than attorneys to build a successful legal practice; everyone participates in our commitment to excellence.

With more than 975 lawyers across 17 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Learn more about The Seyfarth Experience at

Seyfarth Shaw is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.

If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster through the following link: https://(Use the "Apply for this Job" box below)..

Illinois:
The full time salary range for this role is $120,000 to $145,000 annually, which is based on a 40 hour work week.

Washington:
The full time salary range for this role is $145,000 to $155,000 annually, which is based on a 40 hour work week.

This position is based in Chicago, IL 60606.

This position is based in Seattle, WA 98104.