Product Manager, Claims

Overview

New York, New York, United States;
San Francisco, California, United States;
Seattle, Washington, United States

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people.

Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients.

We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career.
Join us, and help change mental healthcare for the better.

As the product manager for our Claims team, you'll own the platform that processes millions of dollars in claims and ensures Headway gets paid accurately and efficiently. Working closely with Engineering, Data, Operations, and Finance teams, you'll solve complex technical challenges around claims processing, routing, and reconciliation while building tools that scale with our growing provider network.

• Own the strategy and roadmap for our claims processing platform, from submission through payment reconciliation, driving down loss and directly impacting company revenue and user satisfaction
• Design claims workflows that balance automated processing with robust exception handling, ensuring high success rates while minimizing manual intervention
• Drive technical decisions on platform architecture with Engineering teams to optimize success rates
• Lead cross-team initiatives to reduce claims errors, partnering with Operations, Finance, and Data teams to identify trends, detect anomalies, and build predictive models for denial prevention
• Build internal tools that empower our Claims Operations team to investigate complex issues, manage denials, and scale efficiently with business growth

• Platform and processing experience
  :
  You have 7+ years building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces
• Customer-focused approach
  :
  You understand how to translate complex backend systems into great user experiences and have built features for both external users (providers and patients) and internal teams (operations, support)
• Internal tooling expertise
  :
  You understand how to build tools for internal teams and have experience with workflow automation, exception handling, and operational scalability
• Technical depth
  :
  You're comfortable diving deep with engineering teams on integration challenges, data pipelines, and can drive architectural decisions for platforms processing critical data
• Cross-functional leadership
  :
  You've led initiatives requiring coordination across multiple teams and can balance technical complexity with business requirements and operational needs
• Analytical mindset
  :
  You can extract insights from complex data, identify patterns in claims performance, and use metrics to drive product decisions and process improvements

The expected base pay range for this position is $215,900 - $254,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot…