Collections Coordinator

Overview

This is an exciting opportunity to work for one of the top law firms in the U.S. Davis Wright Tremaine LLP is looking for a Collections Coordinator to join our team in our Seattle or Portland offices. The position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.

The Collection Coordinator is responsible for monitoring and collecting accounts receivable, working with attorneys to achieve budget requirements, and independently managing their assigned client accounts. This role collaborates with internal accounting teams, attorneys, secretaries, and firm clients to resolve outstanding invoice issues and takes initiative to review and resolve client accounts before they become uncollectible.

• Monitor and collect accounts receivable; exercise good judgment in escalating unresolved issues to management
• Use the firm s collections software to manage client accounts and maintain accurate records of communications, contacts, payments, deadlines, attorney preferences, and other pertinent information
• Utilize third-party electronic billing sites and insurance company sites to research reduced and rejected invoices; assist attorneys with filing appeals and provide recommendations for resolution
• Identify and submit write-off requests for pre-negotiated discounts for e-billing, volume and prompt pay discounts
• Create and maintain Excel spreadsheets of invoice reduction information and present data to attorneys in a clear, concise format
• Assist in the development and implementation of standard processes related to insurance collections and management
• Develop and independently manage a process to meet multiple overlapping deadlines
• Provide periodic updates to practice group financial partners on outstanding client accounts; provide reports to attorneys, secretaries, and administrators as needed
• Communicate with clients in accordance with firm collection protocols and provide excellent customer service throughout the collection process
• Familiarity with client guidelines and payment requirements to ensure collection efforts are within the agreed scope
• Generate and distribute template reminder statements; use verbal and written communication to send custom payment inquiries

• Choice of health and vision insurance plans
• 2+ years  collections with strong customer service experience required, preferably in a legal environment
• Previous experience in a professional services organization, supporting a multi-office environment, preferred
• Demonstrated high level of ability to use MS Excel and Word
• Knowledge of ARCS 2G collections software preferred
• Ability to handle heavy workload with time constraints and deadlines
• Must be a team player and maintain a positive and professional attitude
• Strong verbal and written communication, diplomacy and negotiation skills; ability to work with clients and attorneys in stressful and high-pressure situations
• Excellent organizational and time management skills
• Ability to work overtime as needed

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

Washington State

The annualized salary range for this position in Washington is $68,000 to $74,000 ($34.87-$37.95 hourly).…