Senior Product Marketing Manager

About Us

After Ship, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, After Ship is a post‑purchase SaaS company on a mission to build the world's leading automation platform for eCommerce merchants.

After Ship unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, After Ship enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experience, and unlock incremental revenue at every post‑purchase touchpoint.

After Ship integrates seamlessly with eCommerce platforms including Shopify and Tik Tok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry's, Mous, and Rakuten—rely on After Ship to turn each post‑purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, After Ship operates with an engineering‑driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

We’re looking for a Senior Product Marketing Manager to shape how After Ship tells its story and wins in the global market. This is not just another PMM role. You’ll work closely with the Head of Product Marketing and other GTM leaders to be the strategic voice connecting our products to customer needs. You’ll define how we position, package, and launch solutions that drive revenue growth.

From messaging frameworks and persona development to market insights, you’ll build the go‑to‑market strategy that guides how After Ship shows up with customers, partners, and the market.

With high visibility across leadership and GTM teams, you’ll play a defining role in:

• Shaping the company's go‑to‑market engine globally, with a heavy focus on North America
• Translating product innovation into compelling, customer‑centric narratives
• Equipping GTM teams with the stories and tools that drive pipeline and adoption
• Informing global positioning that helps After Ship stand out against top competitors

This role reports to the Head of Product Marketing in NA and will require some collaboration across time zones around 1‑3 times a week.

• Lead GTM strategy, ensuring our messaging resonates with regional markets and drives business growth.
• Own the story: craft solution‑based narratives that make complex product value simple, clear, and compelling.
• Define personas & frameworks that ground our strategy in real customer insights.
• Assess market opportunities and use data and research insights to sharpen positioning and influence product roadmaps.
• Partner with Sales & Enablement to ensure messaging flows into training, collateral, and customer conversations.
• Build competitive intelligence that arms teams with clear differentiation against top players.
• Collaborate cross‑functionally with Product, Sales, Customer Success, and Marketing to align strategy and execution.

• 8+ years of experience in product marketing, ideally within SaaS or eCommerce.
• Proven success in sales‑led GTM models supporting MM to enterprise deals, ABM campaigns, etc.
• A builder and doer: you move quickly from strategy to execution, roll up your sleeves, and get things done without waiting for perfect conditions.
• Exceptional storytelling and communication skills; you can translate complex product value into compelling, customer‑ready narratives.
• Proven ability turning messaging, positioning, personas, and competitive insights into effective enablement tools that increased win rates and reduced churn.
• A strategic thinker with the ability to synthesize customer and market data into actionable direction.
• Collaborative by nature, with a track record of influencing cross‑functional teams.
• Proven success leveraging AI tools and insights to enhance go‑to‑market execution and deliver sharper outcomes.

At After Ship, we know great…