Shop - Merchant Operations Assistant - US Operations; Third-Party Associate

Team Overview

You've seen the virality and impact of #Tik Tok Made Me Buy It . Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making Tik Tok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

As a Merchant Operations Assistant, you will support the operational execution of key merchant workflows across onboarding, governance, and strategic initiatives. This role focuses on process management, issue tracking, and cross-functional coordination to unblock execution and improve operational outcomes  ideal candidate is detail-oriented, proactive, and comfortable managing multiple workflows in a fast-paced environment.

• Support the recruitment and onboarding of key merchants by reaching out via email and phone using provided leads, assisting Account Managers in communicating Tik Tok Shop onboarding requirements, tracking onboarding progress, and helping resolve workflow bottlenecks.
• Follow up on key merchant Governance & Experience (GNE) matters by collecting and clarifying merchant issues, coordinating with GNE teams and Account Managers to identify root causes, define solutions, and support merchants in preparing appeal materials and corrective action reports.
• Assist in key merchant strategic initiatives by collaborating with cross-functional teams including Merchant, Product, Marketing, and Content to gather and consolidate project requirements. Support Account Managers on complex initiatives and independently execute routine operational tasks, such as priority SKU submissions and merchant reporting in line with platform policies.
• Identify, summarize, and consolidate recurring process, product, and data issues observed during onboarding, GNE case handling, and project execution, and partner with relevant teams to drive continuous operational improvements.

• 1+ year of experience in operations, e-commerce, internet platforms, retail operations, project coordination, or governance/compliance-related roles.
• Bachelor’s degree or above.
• Strong operational and analytical skills, with proficiency in Excel and experience using internal systems and SQL-based integrated data tools (no coding required).
• Strong cross-functional communication skills, with the ability to coordinate effectively across operations, product, and business teams.
• Highly organized, execution-focused, and able to manage multiple work streams in a fast-paced environment.

• Experience supporting large-scale onboarding, governance, or merchant operations in a marketplace or platform environment.
• Familiarity with e-commerce workflows, compliance processes, or operational risk management.
• Demonstrated ability to identify process gaps and drive operational improvements.

Please be advised that this job posting is on behalf of a third-party agency. This is a 6-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at Tik Tok, you will not be a Tik Tok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency.

By applying, you agree that the information provided in your application may be processed and retained by Tik Tok for recruitment purposes and shared with a third-party agency in accordance with Tik Tok's Applicant Privacy Notice

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our…