Cell Therapy - Specialist, Order Management

Job Overview

Be part of a company that delivers life‑changing healthcare solutions. ECLARO is looking for a Cell Therapy – Specialist, Order Management for our client in Seattle, WA
.

ECLARO’s client is a leader in the biopharmaceutical industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients around the world. If you’re up to the challenge, take a chance at this rewarding opportunity!

• The Global Operations Support specialist will form part of a team of subject‑matter experts in Order Exception Management for the SAP‑ERP system and processes.
• This role involves cross‑functional collaboration with client global site stakeholders and third‑party distributors.
• The individual will be responsible for monitoring and supporting the Cell Therapy ERP order management system, extending the order‑to‑cash process to upcoming markets, and ensuring a best‑in‑class customer delivery experience for our patient treatment centers worldwide.

• Conduct/Support monitoring of digital communications.
• Support Order‑to‑Cash workstream projects and market launches for Global Cell Therapy Order‑to‑Cash operations.
• Monitor the automatic creation of documents (sales orders, purchase orders, intercompany purchase orders, and deliveries) in SAP and act on any exceptions that might occur.
• Maintain constant communication with Production Planning, Scheduling, Cell Logistics, client commercial organizations, and specialty distributors to resolve any order exceptions and ensure on‑time delivery.
• Collaborate with IT management and vendor managers to escape support day‑to‑day operation issues.
• Support User Acceptance Testing (UAT) by setting daily testing goals, providing updates on testing progress, defect triage and collaborating toward defect resolution.
• Act as Order Management SME for implementation of ERP systems at new and existing manufacturing sites.
• Collaborate with business partners for Order Exception Management and cross‑functional process mapping.
• Collaborate with client commercial and finance teams to issue credit and resolve any sales order and finance issues.
• Support maintenance of the team's SOPs and work instructions.
• Collaborate with BI&A team to build reports and dashboards for the Order Management team.
• Analyze existing processes and look for opportunities for continuous improvements.
• Accountable for individual and team performance.
• Understand comprehensive global pharmaceutical regulatory requirements (e.g., cGMP and GxP).

• Effective in managing time and resources and in decision‑making.
• Highly self‑motivated, self‑aware, and professional.
• Excellent at planning and organizing information.
• Strong communication (written and verbal) and presentation skills.
• Able to work independently and in groups.
• Flexible in responding to quickly changing business needs.
• Skilled at managing tense situations and de‑escalation.
• Eager to work with teams from other regions and cultures.
• Able to share workspace for independent and collaborative work.
• Strong sense of ownership and accountability.

• Bachelor’s degree + 5 years of work experience in the pharmaceutical / biotech industry.
• Must have operating experience working in SAP S/4
  
  HANA and understanding of ERP systems.
• Experience working in a regulated environment (cGMP, FDA).
• Experience in Order‑to‑Cash domain, pharma standard processes and challenges including order initiation and management, order completion, invoicing, credit and returns. Cell Therapy experience is preferred.
• Ability to work effectively both independently and as part of a team.
• Strong proficiency in Office 365 software, especially Outlook, Excel, PowerPoint, and Word.

$96.42 – $102.27 per hour

• 401(k) retirement savings plan administered by Merrill Lynch.
• Commuter check pretax commuter benefits.
• Eligibility to purchase medical, dental & vision insurance through ECLARO.

June Binuya

212‑804‑7476

Equal Opportunity

Employer:

ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.