IPTV​/LED Engineer

Location

Seattle @ CPA
Climate Pledge Arena
305 Harrison St
Seattle, WA 98109, USA

Climate Pledge Arena is the complete redevelopment of an historic landmark, originally built for the 1962 Seattle World's Fair. Sitting at the base of the Space Needle on the Seattle Center campus, the arena is home to the NHL’s Seattle Kraken, WNBA's Seattle Storm, and the world’s biggest performers of live music and events. Since opening in October 2021, we have hosted over 400 public events and welcomed over 4 million guests.

The arena has been awarded Sports Business Journal’s Sports Facility of the Year and Pollstar’s best new concert venue and is consistently ranked within Pollstar’s top 10 for top grossing arenas worldwide.

The IPTV/LED Engineer will assist with IPTV programming and deployment, particularly operating the WiPro IPTV and Daktronics LED systems, reporting to the Director of AV Operations and working closely with other Technicians and Engineers. Under supervision of the AV Director, assist with management of IPTV and LED software and hardware as needed, support and implementation for major events including sports, concerts, and all private events.

Provide general support with IPTV Operations and LED content management, plus some asset creation.

• Support the Technology team and its business partners in effective execution of approximately 1.5 million visitors, 50 NHL games, 20 WNBA games, 80 major music/entertainment events, and 25 miscellaneous events each
• Provide support for pre/during/post events, ensuring exceptional customer service to event clients, guests, and staff
• Build and maintain strong relationships with business groups and staff members at all levels and across the enterprise to facilitate a deep understanding of business issues and challenges
• Work with IT Help Desk and Event staff, including troubleshooting and providing technical assistance
• Investigate vendor technology evaluations; assist in selecting and integrating the most appropriate technologies to support the events
• Assist the AV Director and other IPTV Technicians with IPTV operations for Climate Pledge Arena and its events
• Provide technical support and operation of the WiPro System, TV hardware, and Daktronics LED environment
• Assist the AV Director with managing and overseeing hardware updates, replacement parts, connectivity, etc.
• Provide support for Major and Private events
• Work closely with other IPTV Technicians, Director of AV Operations, Events Managers, Marketing and Partnership Managers, A/V Engineers, etc. to ensure IPTV functionality is successful in all various activations
• Implement and fulfil programming strategy as designed by AV Director
• Assist AV Director on implementation of maintenance strategies and protocols
• Assist AV Director on troubleshooting protocols and procedures
• Assist with overseeing deliverables, quality control policies and overall IPTV SOP as defined by AV/IPTV team
• Assist with Partnership reporting and help manage our Google Sheets environment for minute allocation purposes
• Collaborate and assist The Seattle Hockey Partners and/or Oak View Group ventures on technology initiatives and projects

• Experience in a technology administration role, deploying, and upgrading Arena/Stadium technology systems including IPTV networks, Digital Signage and Wayfinding systems, IPTV integrations, administrative controls, monitoring and reporting
• Additional experience in cloud, client-server, and storage resources, as well as IP networks
• Operational management and support experience with large-scale events in a stadium or concert setting of a similar size (18,000 seats)
• Must be adaptable with the ability to work under pressure to meet deadlines in a fast-paced live environment serving more than 5 million annual visitors
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts, describe and document issues as well as their solutions
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously in a high-pressure environment
• A high degree of personal integrity and consistently put the interests of the organization first
• Must be a fierce communicator and cross-organizational team player
• Proficient in all aspects of IPTV implementations
• Work well with other departments and organizational staff to collaborate and establish an effective workflow within a team environment
• Adapt to ever changing requests and revisions and must be able to take direction and perform in a timely manner

• Minimal Travel (