Senior Continuous Improvement Analyst

Position Description

Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

We are seeking a Senior Continuous Improvement Analyst to lead and support organizational improvement initiatives through structured problem‑solving and data‑driven decision‑making. The ideal candidate will facilitate different structured problem‑solving activities such as rapid improvement events, 5S, and discreet improvement projects. They will analyze complex systems and processes, develop insightful data products, and lead cross‑functional improvement projects. This role requires advanced skill in facilitation, problem‑solving, collaboration, and business system workflow and process analysis.

A strategic mindset guided by Lean and/or Lean Six Sigma methods is instrumental to this position's success. This role reports to the Senior Manager of Continuous Improvement.

• Facilitate and manage improvement initiatives
  :
  Design, facilitate, and manage rapid improvement events and structured problem‑solving activities with diverse teams. Model and coach individuals and teams in effective problem‑solving and foster a culture of continuous improvement.
• Process Optimization & Workflow Enhancement
  :
  Partner with business to identify pain points in existing processes and workflows, conduct root cause analysis, and identify and test countermeasures. Apply new and/or existing technologies to automate and error‑proof workflows and processes.
• Data Analysis & Visualization
  :
  Partner with business and data and technology teams to collect, clean, analyze, and interpret data; and develop dashboards, reports, tables, and other visual tools to enable a deeper understanding of operational performance and to inform decisions.
• Business Application Integration
  :
  Assist with integrating new applications into existing processes to support automation and/or streamlining; and identify opportunities to leverage existing functionality of different business applications to optimize business and operational processes.
• Cross-Departmental Collaboration
  :
  Partner with stakeholders within the utility and across city departments to drive coordinated process improvements.
• Project Management
  :
  Manage multiple improvement projects ensuring continued alignment with strategic priorities.
• Stakeholder Engagement & Change Management
  :
  Work closely with employees at all levels, translating technical solutions into accessible business language and fostering adoption of continuous improvement thinking and tools.

Required Qualifications: In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:

Experience: Three years of experience in systems, operations, procedures, research or analysis.

Education: Bachelor’s degree in business or public administration, finance, computer science or a related field (or a combination of education, training or experience that provides an equivalent background required to perform the work of the class).

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Minimum 3 years of experience in a dedicated continuous improvement work environment such as health care, construction, or manufacturing.
• Minimum 3 years of experience managing cross‑functional improvement projects in a large, complex organization.
• Demonstrated expertise in data analysis, visualization, and reporting for diverse audiences.

Technical Skills
:

• Lean Six Sigma Green Belt certification or equivalent including at least three years of experience conducting Green Belt level improvement projects.
• Proficiency in data visualization and analytics tools (e.g., Tableau, Excel, SQL).
• Experience with workflow automation solutions (e.g., Adobe Sign, Microsoft Power Automate).
• Ability…