Strategic Account Director

Gradial is a Seattle-based startup enabling digital experiences at the speed of thought. We empower marketers and creatives to implement their ideas directly, with software that adapts over time. Our platform automates website and design system updates, large-scale migrations to new design systems, and continuous content optimization while adhering to company and product brands.

Backed by world class investors, we're looking to scale our platform and expand our team. At Gradial, we operate with extreme ownership, bias towards action and critical path planning. We tackle problems from first principles, question assumptions, and find creative solutions. If you want to take risks, work on groundbreaking technology, and see the direct impact of your work, Gradial is where you belong.

Role Overview

Gradial is looking for a Strategic Account Directorto help our enterprise customers realize the full potential of our AI platform. This role focuses on deepening partnerships and expanding value within existing accounts, ensuring customers achieve measurable impact and uncover new ways to grow with Gradial.

You'll define how Gradial supports customers post-sale: driving adoption, identifying new use cases, and strengthening strategic relationships across complex global enterprises. Your work will directly influence retention, expansion, and long-term customer success with our enterprise customers

This role can be remote or in-person at our Seattle HQ.

Responsibilities

• Own a portfolio of enterprise accounts and develop strategies that drive adoption, value realization, and expansion.

• Partner with senior stakeholders to identify new workflows, align on future needs, and connect value delivery to business outcomes.

• Build trusted relationships across Marketing, Web, Engineering, Procurement, and Rev Ops teams to drive sustained platform engagement.

• Collaborate with Growth AEs to structure and execute commercial expansions.

• Deliver compelling, consultative presentations that tie Gradial's AI capabilities to clear, measurable results.

• Create scalable playbooks for usage expansion by industry, region, or customer maturity.

• Maintain disciplined pipeline management and accurate forecasting.

• Work cross-functionally with Product, Engineering, and Delivery to influence roadmap priorities and accelerate customer impact.

• Travel as needed for customer meetings and strategic engagements.

Requirements

• Proven success in enterprise account growth, customer success, or strategic account management at a high-growth technology company.

• Experience with marketing technology, CMS platforms, or workflow automation systems.

• Strong ability to translate technical capabilities into business value for senior stakeholders.

• Demonstrated success managing and expanding large enterprise accounts.

• Exceptional relationship-building and communication skills at the executive level.

• Operates with ownership, accountability, and a growth mindset.

• Willingness to travel based on customer and business needs.

The OTE salary range for this position is $280,000 - $370,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role may be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs.

You'll thrive here if you...

• Learn quickly and actively seek out new challenges.
• Embrace AI as a core tool for problem-solving, creativity and scale.
• Show a strong work ethic, high ownership and bias toward action.
• Communicate clearly, directly and with curiosity.
• Thrive in fast-paced, hyper-growth environments where building better > maintaining status quo.

AI Literacy & Interviewing Tools

As an AI-first company, we prioritize AI literacy as a core competency in our hiring decisions. We're excited by candidates who thoughtfully apply AI tools in their work, but during interviews we're focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over-reliance on AI-generated…