Client Relations Executive - Eurofins Built Environment Testing - Pacific Northwest

Job Description

Eurofins Built Environment Testing is seeking a Client Relations Executive in the Pacific Northwest. Candidate can be located in Seattle, WA or Portland OR.

• Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations.
• Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team.
• Manage and provide timely responses to client inquiries and ensure resolution of issues or complaints related to the management of projects and status of work in progress.
• Responsible for maintaining clients’ accounts with up-to-date account preference information.
• Work closely with Laboratory Support to ensure proper receipt and login of samples.
• Have the ability to answer common technical questions, facilitate problem resolution, and coordinate technical details with the laboratory staff.
• Develop strong business relationships and familiarity with clients to further enhance client service and sales.
• Ensure that clients receive the proper sampling supplies by coordinating requests for products.
• Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention.

• BS degree in Biology or related science (required).
• Experience:
  
  2–5 years minimum in Customer Service (preferred).
• Experience working in the Indoor Air Quality field is preferred.
• Familiarity with a laboratory setting is preferred.
• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Professional working proficiency in English, including the ability to read, write, and speak.
• Travel within California and to Arizona will be required during training.

• Excellent written and verbal communication skills.
• Computer literate (Office suite, Adobe PDF).
• Prioritization and on-time execution of tasks.
• Problem-solving and solution orientation.
• Demonstrated ability to sell solutions as a result of active listening.
• Strong interpersonal skills (people, social, emotional intelligence).
• Team player who can self-motivate.
• Performs well under pressure; thrives in a fast-paced environment.

Compensation Range: $70,304 – $75,000 annual salary depending on experience and qualifications.

Position is full-time and onsite in-office, Monday – Friday 8:00am – 5:00pm. Qualified candidates currently living within a commutable distance to either Seattle, WA or Portland, OR are encouraged to apply.

Benefits include comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.