Senior Program Manager, Executive in Residence, AWS Enterprise Strategy

Description

Are you passionate about driving impact, customer trust, and critical business growth through global executive customer engagement programs? Would you like to lead complex programs and bring efficiency and optimization through scalable mechanisms that drive engagement, business outcome acceleration, and cross-functional technical and innovation initiatives? Are you excited about leveraging best in class AI tooling that bring critical real-time insight and actionable analysis to the larger AWS business?

The Executive in Residence (EiR) team is a global team composed of former AWS customer CXOs and other senior leaders who have led foundational transformation  EiR Business and Operations team (EiRBO) within EiR is responsible for driving best-in-class mechanisms, tools, engagement strategy, insights, communications, rhythm of business functions, and operations across EiRs external engagements. EiRBO also supports and executes the team's internal cross-functional initiatives and strategy.

EiRBO is seeking a Senior Program Manager that will drive the success and scale of EiR's high-impact initiatives. The successful candidate will be responsible for developing strategy, mechanisms, and lead cross-functional initiatives that maximize impact. This includes working with both external (AWS customers, partners, analysts, event organizers, and publishers) and internal AWS stakeholders (Marketing, Sales, Partner, Solution Architecture, Professional Services, and others).

This position also works closely with EiR leadership and the EiRBO team leader to manage key organizational initiatives.

The right candidate will possess a strong program management background and demonstrated experience working on cross-functional projects. The ability to think big, take initiative, influence senior executives, and independently operate with minimal day-to-day oversight will be critical. The successful individual will thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. They can roll up their sleeves, dig in, and get the job done.

As EiRBO Senior Program Manager, you will anticipate bottlenecks, provide escalation management, and make smart tradeoffs that balance business needs against constraints. An ability to take complex programs and break them down into executable work streams, develop clear specifications and communications, and deliver results in a timely manner is expected. Maturity, high judgment, the ability to influence, analytical talent, and leadership are essential to success in this role.

Key job responsibilities

- Own and develop strategic program frameworks for EiR's high-impact customer engagement and internal operations initiatives, driving end-to-end delivery from design through execution.

- Define and implement comprehensive measurement systems to track, report, and continuously improve program effectiveness across EiRBO's portfolio of initiatives.

- Drive cross-organizational alignment and execution of strategic initiatives by influencing and aligning stakeholders.

- Proactively identify and mitigate program risks before they impact stakeholder timelines, customer commitments, or business outcomes.

- Lead, incubate, and scale new mechanisms and executive engagement programs.

- Own monthly and quarterly business reviews and annual planning processes (including budgeting, goaling, and finance cycles), ensuring timely executive-level communications and briefings.

- Develop scalable solutions that accelerate business outcomes, deepen engagement between EiRs and AWS customers' C-Suite executives, and reduce operational friction over time.

- Drive adoption and integration of AI-powered tools and analytics to surface real-time insights, improve operational efficiency, and inform strategic decision-making.

- Maintain accurate program documentation, team wikis, and cross-functional alignment artifacts to ensure continuity and institutional knowledge retention.

- Anticipate bottlenecks, manage escalations, make tradeoffs, and balance business needs against constraints across a portfolio of concurrent programs.

A day in the life

Your day centers around driving the mechanisms and programs that power EiR's global impact. You might start by reviewing engagement data from a recent EiR Campaign to surface insights for an upcoming executive briefing, then shift to aligning cross-functional stakeholders on a new EBC program framework. Afternoons may involve facilitating a Q  planning session, refining an AI-powered reporting workflow, or partnering with AWS Marketing and Sales on a joint go-to-market initiative.

No two days are identical - but each one moves the needle on EiR's ability to engage, influence, and accelerate outcomes for AWS's most strategic customers.

About the team

The Executive in Residence (EiR) team is a global team composed of former AWS customer CXOs and other senior leaders from within Amazon and AWS who have led foundational transformation and innovation s serve as…