Client Relations Executive - Eurofins Built Environment Testing - Pacific Northwest

Company Description

Eurofins Scientific is a network of independent companies providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

With more than 20 U.S. locations, Eurofins Built Environment Testing offers Industrial Hygiene (IH) and Indoor Air Quality (IAQ) services to protect health in built environments. Clients include consultants, industry, real estate, healthcare, government, and homeowners.

Services cover a wide range of tests, including asbestos (PLM/TEM), mold, bacteria, VOCs, allergens, Legionella, radon, lead, silica, and more.

Job Description

Eurofins Built Environment Testing is seeking a Client Relations Executive in the Pacific Northwest. Candidate can be located in Seattle, WA or Portland OR.

The Client Relations Executives are the primary point of contact for all Eurofins Built Environment Testing clients. They should be well spoken, knowledgeable, responsive, and proactive in communicating with clients to provide total client satisfaction.

Essential Duties and Responsibilities:

* Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations.

* Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team

* Manage and provide timely responses to client inquires and ensure resolution of issues or complaints related to the management of projects and status of work in progress.

* Responsible for maintaining clients' accounts with up-to-date account preference information.

* Work closely with Laboratory Support to ensure proper receipt and login of samples.

* Have the ability to answer common technical questions, facilitate problem resolution, and coordinate technical details with the laboratory staff.

* Develop strong business relationships and familiarity with clients to further enhance client service and sales.

* Ensure that clients receive the proper sampling supplies by coordinating requests for products.

* Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention

Qualifications

* BS degree in Biology or related science REQUIRED

* Experience:

2-5 years minimum Customer Service preferred

* Experience working in the Indoor Air Quality field is preferred

* Familiarity with a laboratory setting is preferred

* Authorization to work in the United States indefinitely without restriction or sponsorship

* Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

* Travel within California and to Arizona will be required during training

Additional

Skills:

* Excellent written and verbal communication skills

* Computer literate (Office suite, Adobe PDF)

* Prioritization and on-time execution of tasks

* Problem-solving and solution orientation

* Demonstrated ability to sell solutions as a result of active listening

* Strong interpersonal skills (people, social, emotional intelligence)

* Team player who can self-motivate

* Performs well under pressure; thrives in fast-paced environment

Additional Information

Compensation Range: $70,304 - $75,000 annual salary depending on experience and qualifications.

Position is full-time and onsite in-office, Monday - Friday 8:00am - 5:00pm. Qualified candidates currently living within a commutable distance to either Seattle, WA or Portland, OR are encouraged to apply.

Travel within California and to Arizona will be required during training

Eurofins Environment Testing (USA)…