International operations services manager

Now Brewing - international operations services manager! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

We are seeking an exceptional operator to join our team who is energized by solving complex business challenges through retail technology, AI-enabled thinking, and data-driven decision making across a growing international footprint. This role contributes to Starbucks success by enabling operational excellence across international markets and advancing tech solutions. The ideal candidate brings strong store operations expertise paired with experience translating business needs into scalable technology solutions, actionable insights, and clear visual storytelling that improves the partner and customer experience.

This role will lead and consult on end-to-end planning, development, testing, and adoption of complex programs, systems, and technical products across international operations.

As an international operations services manager, you will…

* Consult, Collaborate and Influence - Build trusted relationships and collaborate with cross functional teams to develop and implement meaningful programs for the international business.

* Project and Portfolio Leadership - Lead operations priorities across retail technology programs and ensure the development, delivery, and sustainment of projects that improve execution in stores. Drive initiatives through the full lifecycle, from business definition and planning through testing, implementation, change management, and ongoing support across international markets.

* Effective Communication - Communicate complex ideas, technical concepts, and operational insights in a clear and compelling way for varied audiences. Translate data into actionable recommendations and use effective visual storytelling to support decisions, alignment, and adoption.

* Operational Expertise - Bring deep knowledge of retail and store operations, standards, and practices, along with demonstrated experience with retail technology solutions. Candidates should be comfortable applying emerging technologies, including AI-enabled tools, and using analytics to identify opportunities, improve performance, and support operational decision making.

We'd love to hear from people with experience:

* Managing multi-unit retail business or equivalent with deep knowledge of store operations, processes, procedures, and standards (3 years)

* Managing complex, large-scale programs or a portfolio of mid-sized initiatives, including technology-enabled operational improvements (5 years)

* Project and program management experience, including scope, timeline, stakeholder alignment, and delivery quality, with the ability to partner effectively across business and technical teams (3 years)

* Working across functional areas to develop effective business solutions that align with company and department objectives, ideally within retail technology, analytics, or AI-enabled environments (5 years)

* Places a high value on quality with a sharp eye for details

* Curious and collaborative problem solver who can quickly build empathy

* Outstanding verbal and written communication skills, with ability to convey ideas and standards in a clear, succinct and appropriate way across a broad spectrum of audiences

* Identifying opportunities for improvement and connecting operational needs to recommend data-informed, scalable process and technology solutions

* Proficient in Microsoft Office applications, especially PowerPoint and Excel, with experience using analytics and data visualization tools to communicate insights clearly

Preferred Skills

* Experience working across different ownership structures including joint venture and licensed

* Experience applying AI or AI-enabled tools to improve operational decision making, workflows, or partner experience

* Experience with data visualization and business analytics, including building reports, synthesizing quantitative data, and translating insights into clear recommendations for operational action

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.

Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time…