Pricing Strategy Associate Manager

The Pricing Strategy Associate Manager will serve as a strategic pricing partner to Product Managers across the company’s AI and Contact Center software portfolio. Reporting to the Pricing Director, this role brings deep pricing and monetization expertise to PM-led pricing and packaging proposals by helping strengthen commercial rigor.

This role acts as a dedicated thought partner responsible for pressure-testing assumptions, filling analytical gaps, and ensuring proposals are financially sound, operationally feasible, and aligned with pricing best practices.

The ideal candidate is a self-starter who can independently manage a complex workload of pricing proposals and flex between pricing strategy support, analytical modeling, governance coordination, implementation feasibility discussions and strategic pricing project initiatives depending on business needs. Product Managers retain ownership of proposals and domain direction; this role strengthens and challenges the work to ensure every proposal meets a high commercial standard.

• Partner with Product Managers to strengthen pricing and packaging recommendations for new and existing products through pricing expertise, analytical support, and structured challenge across:
• Strategic Alignment: competitive positioning, internal product and strategy alignment, unit economics / forecasting
• Pricing Model Design: meter / unit of measure selection, packaging structure, buying rules
• Operational Feasibility: technical product and billing/CPQ feasibility
• Identify gaps, inconsistencies, or risks in pricing proposals and help refine thinking through structured feedback — operating with a high degree of autonomy and minimal oversight from the Pricing Director
• Provide targeted research and analytical support to strengthen proposal builds as needed (e.g. financial modeling, competitive benchmarking); leverage business partners where appropriate
• Support PMs in navigating cross-functional operationalization requirements for pricing changes
• Pricing Committee & Governance
• Prepare PMs to present proposals to the Pricing Committee
• Coordinate Pricing Committee activities — including scheduling, documenting decisions, and communicating approved changes across the organization
• Maintain pricing documentation as the source of truth and proactively cascade changes to impacted teams and systems (e.g., SFDC/CPQ, website, sales enablement)
• Analytics & Research
• Support development and maintenance of pricing analytics and dashboards — including discounting analysis, pricing performance monitoring, and packaging optimization — either directly or in partnership with BI resources
• Conduct ad hoc strategic pricing research and monitor market trends across the SaaS, AI, and Contact Center landscape
• Serve as a resource to Sales and Deal Desk on pricing and packaging Q&A

• 5+ years of experience in pricing, strategy & ops, management consulting, FP&A, or related analytical roles in B2B SaaS
• Strong command of SaaS pricing best practices across model design, packaging, and monetization strategy
• Ability to build and review financial models, pressure-test assumptions and translate data into business implications
• Clear, structured communicator – able to give direct, constructive feedback to Product Managers and translate pricing concepts into actionable guidance
• Collaborative and direct: confident enough to push back on a PM's thinking constructively, trusted enough to be a genuine partner rather than a blocker
• Proven ability to work effectively with multiple teams, manage competing priorities, and drive alignment across the organization
• Highly organized self-starter; comfortable managing a high-volume workload independently, maintains documentation standards, and drives initiatives to completion without close supervision
• Familiarity with Salesforce and business intelligence platforms; CPQ experience a plus

• Experience in SaaS, AI, or Contact Center software strongly preferred
• Familiarity with usage-based, subscription, or outcome-based pricing models
• Knowledge of quote-to-cash processes, billing systems, and contract structures
• Exposure to competitive pricing analysis or…