Senior Program Manager , Selling Partner Trust

Senior Program Manager , Selling Partner Trust

Job :  |  Services LLC

The Selling Partner Trust and Store Integrity’s (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their businesses without fear of disruption, such that customers and partners worldwide trust us and have confidence in the integrity of Amazon’s store. We value individual expression, respect different opinions, and work together to create a culture where each of us can contribute fully.

Our diverse backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth's most customer‑centric company.

• Lead development and implementation of a new seller remediation experience within the Account Health Assurance Program.
• Partner with policy teams and implement process improvements, driving cross‑functional collaboration with legal, policy, and product stakeholders.
• Create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers.
• Analyze seller feedback and metrics to optimize appeal processes, manage program strategy and metrics, and communicate results to senior leadership.
• Drive data‑driven decision making through advanced analytics and establish performance metrics and goals.

The team is dynamic and mission‑driven, focused on seller success and store integrity. It combines deep operational expertise with innovative problem‑solving to create fair and transparent processes for sellers. Team culture emphasizes data‑driven decision making, intellectual curiosity, and a bias for action.

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.

• 2+ years of driving process improvements experience.
• Master’s degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or a related field.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is – USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and options for supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at (Use the "Apply for this Job" box below)..