National Sales Support and Account Manager

Position: National Sales Support and Account Manager - Offering Relocation Support
Up to $5,000 in Relocation Assistance!

A Day in the Life of the National Sales Support and Account Manager:

This position will support National Sales Leadership with National Sales special projects & initiative management and logistics approximately 50% of the time. This role will function as a National Sales account manager for specific National Sales Accounts, which will account for approximately 50% of their working hours. This position will report to the leader of Account Management within the National Sales organization with a dotted line responsibility to the SVP and VP of National Sales.

Special project management of national sales initiatives as assigned

Cross functional meeting support including scheduling, documentation, follow up action

Special event planning, implementation, logistics, communications

Sales reporting as assigned

Sales exceptions tracking and follow up actions required

Customer appreciation program management, such as holiday recognition

Assist with the cross functional distribution of restricted sales address list

Be the first point of escalation for the Account Management team for assigned accounts

Review existing contracted services and ensure customer has copies of contracts, circuit ’s, and key personnel contact info including NOC, billing, and care Actively manage upcoming contract expirations and track/report renewal success rate Serve as primary contact and key point of escalation for post-sale issues that arise and own communication link to customer through final resolution

Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up Provide periodic updates to leadership detailing best practices on customer experience initiatives needed to guarantee positive outcomes for customer and Astound.

Quarterly and/or periodic travel within footprint for customer meetings.

Other duties as assigned

What you bring to the table:

Education:

2-4 year college degree or equivalent experience

Experience:

Minimum 5 years of telecommunications related experience in a similar role supporting Carrier, Cellular, Media, or similar customers

Required Qualifications Expert familiarity in reviewing complex legal documents; including master service agreements, service level agreements, and non-disclosure agreements.

Demonstrated success in telecommunications, including strategic and large business customers, especially Carrier, Cellular and Media customers and services.

Strong ability to communicate at all levels within an organization

Experience in account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies

Professional business acumen in reporting and database use Operational understanding of telecommunications ordering, provisioning, and billing processes

Strong skills necessary for decision making and maintaining customer retention

Strong interpersonal skills

Very strong, at minimum intermediate level of Microsoft software including Excel, PowerPoint, Word Must possess time management and problem solving skills, be able to multi-task, and prioritize.

Must possess a high sense of urgency, be detail oriented, and analytical.

Must possess the ability to make decisions confidently based on analysis of available information and impact on business operations.

Must possess the ability to take ownership of a problem and move toward closure and anticipate future needs or events and work to identify alternative/contingency plans.

We're Proud to Offer a Comprehensive Benefits Package Including:401k retirement plan, with employer match

Insurance options including: medical, dental, vision, life and STD insurance

Paid Time Off/Vacation:
Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave:
Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program

Employee discount program

Benefits listed above are for regular full-time position

Base Salary:
The base salary range for this position is $80,000 - $90,000 annually, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement:

Take care of our customers

Take care of each other

Do what we say we are going to doHave fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color,…