Sales Operations Specialist

Since 1995, National Products Inc., the creator of RAM® Mounts, has been the leader in premium mounting solutions for high-vibration environments. Our products are trusted by the most demanding industries-from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers. We design and manufacture rugged, versatile mounts for phones, tablets, GPS units, cameras, radios, and more-keeping critical gear secure in any environment.

Proudly Made in the USA, our products come with a lifetime warranty, delivering unmatched reliability and performance.

Duties and Responsibilities

• Increase quality of customer communications by coordinating and making operational improvements to sales processes.
• Enter and update customer orders with a focus on accuracy and eliminating rework by applying analysis and process improvements to the ordering system.
• Provide order status updates and audit customer shipping information.
• Maintain accurate customer records in the CRM with error-proofing practices to and reduce defects in reporting or follow-up.
• Process high-volume EDI orders across multiple platforms while ensuring adherence to standardized operating procedures that promote process stability and partner adherence.
• Support account management and sales teams by providing administrative coordination and support for value-added activities.
• Monitor the full order lifecycle with a continuous improvement mindset, proactively identifying root causes of delays or discrepancies.
• Participate in the process improvement initiatives (e.g., root-cause analysis, standard work development, ISO 9001 quality initiatives) to increase order accuracy, efficiency, and customer satisfaction.

Skills and Qualifications

• Clear verbal and written communication skills
• Able to work in fast-paced, self-directed environment
• Proficient computer skills including MS Office and CRM software
• Excellent telephone sales and service skills
• Highly organized and efficient and excellent time management skills
• Energetic with a self-starter mentality

Education and Qualifications

• High school diploma required
• Degree from a 2 or 4-year accredited university preferred
• Inside sales experience preferred

Salary Range: $25.00 - $30.00

Benefits

• Employer paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to three weeks with tenure) with seven paid holidays
• 401k with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees
• RAM Mounts product discounts

Position Status:
Full Time

Position Location:
On-Site

A drug screening will also be required (THC or Marijuana not screened during pre-employment test).