Product Manager , Loyalty Seattle, WA - HYBRID

Product Manager 2, Loyalty - (Seattle, WA) - HYBRID Job Description

Our mission at Nordstrom is to empower our customers to feel good and look their best. As a Product Manager 2 on Nordstrom's Product Management Team, you will play a crucial role in enhancing the customer experience by leveraging data‑driven insights to deliver key features, functionality, and programs. You will collaborate across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations, thereby driving brand loyalty and improving financial performance.

As a member of the Marketing & Loyalty Product Management team, you will help deliver an exceptional customer experience for our Loyalty customers. We manage the underlying technology powering the Nordy Club, one of retail’s most recognized loyalty programs — including awarding, promotions, and member benefits  this role, you'll balance customer‑facing benefit experiences with backend platform reliability and operational tooling, moving fluidly between strategic conversations and day‑to‑day execution.

You will work closely with your Loyalty Engineering squad, the Loyalty Operations team, Nordstrom product peers, and partner with external vendors who are critical to our platform. You’ll be part of a team that works hard to engage and reward our customers and drive customer growth every day.

• Prioritization and Planning:
  Manage the product roadmap and feature backlog across loyalty awarding, promotions, member benefits, and loyalty operations tooling
• Problem Framing and Decomposition:
  Independently identify and frame problems, translating ambiguous opportunities into clear user stories, acceptance criteria, and measurement plans
• Collaboration and Influence:
  Collaborate across Product Management, Experience Design, Engineering, Analytics, Operations and Business teams to create meaningful customer experiences; influence without authority across a matrixed organization, including external vendor relationships
• Drive Impact:
  Embed with the Engineering squad to drive progress against deliverables through day‑to‑day backlog management, agile ceremonies, and launch planning
• Continuous Discovery and Insights:
  Monitor key KPI performance; benchmark results and stay current with customer and market research to identify improvements and feature opportunities
• Product Strategy and Vision:
  Contribute to a product vision aligned with company goals and business priorities, and evangelize with your squad and key stakeholders

• Experience: 3+ years of product management experience or equivalent; technology or ecommerce company background preferred
• Customer Focus: Passion for understanding our customers and creating experiences that help them feel good and look their best
• Technical Acumen: Solid understanding of software development principles, including agile methodologies, API‑based platforms, and A/B testing; comfort working closely with engineering teams
• Analytical
  
  Skills:
  
  Strong data fluency, including comfort with data querying tools and interpreting loyalty or retail KPIs; ability to build and execute measurement plans; strong critical thinking and problem‑solving skills
• Collaboration
  
  Skills:
  
  Ability to build relationships and drive results across Product, Analytics, Engineering, User Experience, and external partners
• Communication
  
  Skills:
  
  Strong verbal and written communication skills, including presenting to various levels within a matrixed organization
• Organization
  
  Skills:
  
  Outstanding organizational and time‑management skills; ability to manage competing priorities across a complex platform
• Nice to Have: Experience in loyalty programs, retail technology, or platform/API product management

• Annual pay range: $ – $. Performance‑based incentives/bonuses may be eligible.
• Benefits include 401(k), medical/vision/dental/life/disability insurance, PTO accruals and holidays.
• Merchandise discount and employee assistance program.

Nordstrom is an equal‑opportunity employer. Employment is determined by the hiring manager’s assessment of qualifications. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, protected veteran status, or disability.