Shop - Business Planning & Performance Manager

Responsibilities

• Conduct business performance analysis and diagnostic reviews across different business units. Provide actionable optimization recommendations based on current performance, and develop structured analytical frameworks.
• Partner with cross‑functional teams to lead in‑depth analysis on key focus areas, and drive the implementation of insights into business operations.
• Enhance the business performance data framework, including standardizing target‑setting processes, metric definitions, documentation, and cross‑team communication. Ensure alignment and efficiency in goal management, while supporting operational oversight and risk monitoring.
• Lead monthly, quarterly, and annual target planning and performance reviews. Deliver analysis on target achievement, performance gaps, root causes, and improvement plans.

• 5+ years of experience in goal management, business performance analysis, operations management, strategic analysis, business analysis, or consulting.

• Experience in e‑commerce or digital commerce environments.
• Strong communication skills with structured and logical thinking. Experience in driving analytical insights into practical business impact.
• Proficient in SQL and experienced in data extraction and analysis. Strong data skills and analytical mindset.
• Bachelor’s degree or above. Majors in Computer Science, Mathematics, Statistics, or related fields.

• Compensation:
  Base salary range $115,520 – $209,380 annually. Salary may vary based on qualifications, skills, competencies, experience, and location. The role may be eligible for discretionary bonuses, incentives, and restricted stock units.
• Benefits:
  Medical, dental, and vision insurance; 401(k) savings plan with company match; paid parental leave; short‑term and long‑term disability coverage; life insurance; well‑being benefits; 10 paid holidays per year; 10 paid sick days per year; 17 days of paid personal time (prorated upon hire with increasing accruals by tenure). The company reserves the right to modify benefits at any time.
• Legal:
  Candidates with arrest or conviction records will be considered in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and California Fair Chance Act. Criminal history may be considered for jobs that:
  1) involve interacting with clients or colleagues,
  2) handle confidential information, and
  3) require sound judgment.