Customer Success Operations

The Opportunity

This Customer Success Operations role assists with end-to-end contracting and submission operations during the peak period supporting 100+ new and renewal contracts. It’s a hands‑on execution role managing parallel workflows, partnering across Legal, CS, and ACO Operations, and working directly in CRM/CLM systems. You’ll serve as operational support for the contracting pipeline during the highest-volume season. This is a contract role of up to 40 hours per week ending in October.

• Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data

• Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health.

• Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards.

• Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients

• Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations.

• Ensure final deal terms are accurately reflected in contracts and related reporting systems.

• Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time.

• 2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions
• Experience working cross‑functionally across operational, commercial, and technical teams
• Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people
• Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder‑facing notes
• Comfortable operating in a fast‑moving environment with seasonal urgency

The expected offer for this role includes the following components:

• Duration:
  This is a contract role up to 40 hours per week ending in October.
• Hourly Range: $50 per hour

Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location.

We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.