Product Manager, Pre and Post

WHO WE ARE

Lindblad Expeditions is a pioneer in expedition travel. From launching the first citizen explorers to Antarctica in 1966 to opening the Galápagos and Easter Island to tourism in 1967, we now guide nearly 30,000 guests annually to some of the world’s most remote and pristine locations on our fleet of ships.

As Product Manager, Pre and Post (PPM), you will craft unforgettable pre‑ and post‑voyage experiences. You will design multi‑day land extensions, coordinate air and ground transportation, negotiate vendor contracts, and manage budgets to optimize revenue and guest experience.

• Build, price, and execute pre‑ and post‑voyage services, including multi‑day land extensions.
• Source, price, and contract services with Destination Management Companies (DMCs), negotiating favorable rates and ensuring top performance.
• Collaborate with Voyage Product Managers to ensure pre/post programs complement at‑sea experiences and avoid overlap.
• Identify and drive opportunities to increase passenger conversion on land‑based add‑ons.
• Own all Pre & Post Experience guest survey scores and implement improvement plans as necessary.
• Seek opportunities to integrate LEX‑NG Fund supported projects or individuals into voyage offerings.
• Maintain current knowledge of LEX environmental and social/community impact programs and share with team members.

• Determine need for internal air (commercial or charter) and coordinate with Procurement to select and contract suppliers.
• Provide clean handoffs to Coordinators and ASCs for ongoing manifesting and logistics.

• Identify programs requiring hotel nights or hospitality rooms and work with Procurement to select properties aligned with LEX standards.
• Support execution of embark/disembark hospitality services, including room service, luggage storage, food & beverage, AV, guides, and printouts.

• Manage group airport transfers and on‑ground transportation for all pre‑ and post‑services.
• Ensure vendor coordination, communication, and alignment with LEX service expectations.

• Develop and maintain arrival/departure guidelines, itineraries, and LEX rep handbooks.
• Support knowledge‑base documentation and operational playbooks.
• Perform emergency duty services during select nights and weekends.
• Own pricing and profitability for all PPM services.
• Collaborate with Marketing and Sales to position offerings for high conversion.
• Track guest feedback and implement improvement initiatives.
• Drive revenue optimization and budgeting for all PPM services.

• Serve as geographic or program lead when needed, working closely with aligned Product Managers.
• Participate in cross‑functional briefings and internal stakeholder updates.
• Lead sales presentations, conveying unique selling points of extensions and additional services.
• Travel as needed to scout new offerings, manage vendor relationships, and provide training.

• Bachelor’s degree in business, hospitality, tourism, or a related field.

• Minimum 3 years in travel program management, preferably pre‑ and post‑voyage services.
• Proven experience in budgeting and financial management.
• Experience developing sales presentations and marketing strategies.

• Strong negotiation and vendor contracting skills.
• Excellent organizational and project‑management abilities.
• Effective written and verbal communication.
• Strong time‑management skills with ability to handle multiple tasks and meet deadlines.
• Self‑starter who motivates themselves and works well in a team.

• Familiarity with Destination Management Companies and ground transportation logistics.
• Understanding of guest service standards and operational excellence.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project‑management software.

• Willingness to travel to scout new offerings and manage vendor relationships.

• Read, write, and comprehend invoices, contracts, correspondence, and memos in English.
• Effective…