Showroom Sales Coordinator

Job Overview

The Showroom Sales Coordinator facilitates and supports the Customer Experience function by coordinating with internal partners to troubleshoot, resolve, advise, and train on matters presented by external customers. The role drives customer satisfaction and business relations.

Expected base pay rates for the role will be between $23.41/hr and $29.22/hr at the commencement of employment. Base pay if hired will be determined on an individualized basis and is only part of the compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short- and long-term incentive packages, and other company-sponsored benefit programs.

• Investigate customer claims to determine root cause, identify solutions, and train to ensure proper handling.
• Communicate and follow up with Sales Agents during after-sales transactions, both internal and external.
• Coordinate with necessary functions to resolve replacement or remedial claims caused by manufacturing defects, address disputes, and negotiate deductions relevant to the claim.
• Coordinate customers’ shipping and scheduling with Logistics, Mohawk Fleet, Field Services, and external contractor customers for delivery and installation of replacement orders.
• Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness.
• Assist in developing and administering training workshops related to customer experience.
• Structure content for internal and external correspondence with customers, vendors, and key stakeholders, including reports, presentations, and metrics.
• Research items related to chargebacks, disputed invoices, product discrepancies, and other matters brought to the customer.
• Process invoices and customer reports as needed and work with the credit department on accounts receivable.
• Compile and review primary and secondary data showing sales volume, inventory levels, and merchandising action plans to ensure effective and profitable maintenance of assigned accounts.
• Assist with special projects as needed.
• Perform other duties as needed.

• Bachelor’s degree in a related field preferred.
• 2–4 years of relevant experience or an equivalent combination of education and experience.
• Previous customer service experience required.
• Strong knowledge of technical, process, and business principles, industry practices, and standards.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficiency in Microsoft Office Suite.

We offer a competitive salary and a comprehensive benefits package, including company match on 401(k), employee purchase discount, and tuition reimbursement.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Active military, transitioning service members, and veterans are strongly encouraged to apply.

Job Type: Sales Jobs

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