Customer Program Management Specialist

Job Overview

The Boeing Company is seeking a Customer Program Management Specialist (Project Management Specialist) to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered. This is a full‑time role based in Seattle, WA.

• Serve as the main point of contact for planning customer training to ensure a seamless customer experience.
• Ensure global optimization and efficient utilization of Maintenance and Flight training resources.
• Lead pro forma customer training conferences and direct sale resource planning conferences to obtain, plan, and track customer requirements.
• Interface with cross‑functional teams and stakeholders (Sales, Contracts, Flight Training, Records, Regulatory/Standards, Scheduling, Campus Operations, Simulator Operations, Finance, etc.) to ensure training readiness and manage changes.
• Execute capacity planning process and forecast customer demand.
• Initiate and/or participate in process improvements.
• Collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
• Report on status of customer training programs to leadership.

• 3+ years of experience in cross‑functional leadership, collaborative problem solving, critical thinking, and building lasting relationships.
• 3+ years of experience in a role requiring strategic planning (project/program management).
• 3+ years of experience working with Microsoft Office (Excel, Word, PowerPoint).
• 3+ years of experience developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and partners.

• Experience working on dynamic, fast‑paced projects and customer requests.
• Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations.
• Bachelor's degree.

Summary pay range: $101,150 - $136,850. Compensation includes competitive base pay and variable compensation opportunities. Eligible employees may enroll in benefit programs such as health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid or unpaid time away from work.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Boeing is committed to diversity, equity, and inclusion.