Client Engagement Manager

Client Engagement Manager

The Client Engagement Manager (Sales Account Manager) builds long-term, trusted partnerships with customers by serving as their primary point of contact, coordinating cross-functional internal teams, and ensuring the successful and timely delivery of products and solutions. This role owns the day-to-day health of assigned accounts, aligns stakeholders, and translates customer needs into clear internal actions while identifying opportunities for growth and continuous improvement.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and act as the central hub between customer contacts and internal teams.
• Build, strengthen, and maintain long-term customer relationships across multiple stakeholder levels, establishing and sustaining trusted advisor status.
• Ensure the successful and timely delivery of products and solutions by coordinating with sales, engineering, customer service, and other internal partners.
• Communicate the progress of initiatives, projects, and deliverables clearly and regularly to internal and external stakeholders.
• Track key account metrics, commitments, and performance indicators to monitor account health and identify opportunities for growth and expansion.
• Identify subtle shifts in customer sentiment or satisfaction by reading soft signals and proactively address risks before they escalate.
• Support the resolution of high-severity customer issues and escalations by coordinating internal resources and maintaining clear communication with customers.
• Forecast and report on account performance, including pipeline, opportunities, and risks, with strong discipline and attention to detail.
• Deliver clear monthly and quarterly updates, presentations, and reviews to customer and internal leadership.
• Influence decisions and drive alignment across stakeholders through effective communication, negotiation, and presentation skills.
• Manage multiple customer projects, priorities, and timelines simultaneously while maintaining high standards of organization and follow-through.
• Collaborate closely with internal teams in manufacturing and aerospace-related environments to ensure solutions meet customer requirements.
• Perform additional duties and responsibilities as assigned to support overall sales and account management objectives.

Essential Skills

• Proven account management or closely related experience managing customer relationships and account health.
• Demonstrated ability to build and sustain long-term customer relationships across multiple stakeholder levels.
• Strong relationship management skills with the ability to establish credibility quickly and maintain trusted advisor status.
• Experience acting as the central coordination point between customers and cross-functional internal teams.
• Ability to clearly communicate progress, risks, and priorities to internal and external stakeholders.
• Skill in identifying subtle shifts in customer sentiment or satisfaction and proactively managing potential issues.
• Strong communication skills with the ability to communicate credibly at all organizational levels.
• Effective negotiation and presentation skills to influence decisions and drive alignment.
• Ability to manage multiple projects and priorities simultaneously with strong organization and attention to detail.
• Experience forecasting and tracking key account metrics and commitments.
• Experience or familiarity working with customers in manufacturing and/or aerospace industry environments.
• Ability to support high-severity customer issues and escalations with composure and structured problem-solving.

Additional Skills & Qualifications

• Strong listening skills with the ability to uncover true customer needs and priorities.
• Experience working in or with complex OEM and distribution environments.
• Comfort delivering clear monthly and quarterly business reviews and updates.
• Bachelor's degree preferred; candidates without a degree will be considered with relevant experience.
• Experience collaborating closely with sales, engineering, and customer service teams.
• Ability to work effectively in a structured, metrics-driven account management environment.
• Interest in working with…