Senior Product Manager - Tech, AWS Fraud Prevention

Overview

We have a customer‑obsessed product manager who will bring creative payment solutions to AWS customers. AWS provides a platform for IT infrastructure in the cloud that is used by hundreds of thousands of developers and businesses worldwide, ranging from start‑ups to leading web companies to Global 500 companies.

• Strategic Vision and
  
  Roadmap:
  
  Define the strategic vision for Loss Mitigation and Non‑Payment Suspension (NPS) charters, developing a comprehensive long‑term roadmap aligned with AWS Payments and Fraud Prevention objectives and customer needs.
• Technical and Business Judgment:
  Demonstrate deep understanding of architecture decisions, providing strong data‑driven technical and business judgment in decision‑making processes.
• KPI Ownership:
  Own and drive key performance indicators (KPIs) within the payments domain, implementing robust processes to track product success and customer satisfaction.
• Cross‑Functional Influence:
  Influence cross‑functional teams, align external roadmaps with Loss Mitigation and NPS product strategy, and drive complex, multi‑team initiatives to successful completion.
• Communication and Documentation:
  Communicate complex ideas clearly to diverse audiences, producing compelling documentation that drives alignment and decision‑making.
• Customer Obsession:
  Partner with internal stakeholders (AR, Finance, Sales, Customer Service) and external customers to understand pain points and deliver solutions that improve payment experiences.
• Culture:
  Mentor team members and foster a culture of innovation, customer obsession, and technical excellence within your team and across the organization.
• Data‑Driven Insights:
  Derive actionable insights from large datasets to inform product strategy and identify new ways to optimize payment collection.

The Sr. PMT for Loss Mitigation and NPS defines the team's strategy and builds products and solutions that reduce past‑due balances for all AWS customers. The Sr. PMT crafts compelling narratives, secures stakeholder buy‑in, works with engineering teams to deliver initiatives, and owns the monitoring of key performance indicators to meet past‑due balance goals.

This role works closely with two teams: the Loss Mitigation (LM) team, which manages products and services to reduce non‑fraud related financial losses for AWS; and the NPS team, which is responsible for non‑payment suspension and closure of AWS customer accounts with aged past‑due balances that are unlikely to be settled. Together, these teams support AWS goals of limiting the growth of customer balances that are more than 15 days past due, improving free cash flow and the customer experience.

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning and driving roadmap strategy and definition
• Experience with end‑to‑end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning

• Experience in using analytical tools such as Tableau, Qlikview, Quick Sight
• Proficient user of generative AI tools to boost productivity in product management workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.