Business Operations Lead, Public Sector, WWPS EDU​/SLG​/xTech Operations

This position will be responsible for Sales Operations and Business analysis for the Education and State and Local Government team within the Worldwide Public Sector (WWPS) Sales Operations organization. The role focuses on monthly and quarterly metrics, modeling, reporting, forecasting, operations support, and ensuring data quality. It includes leading the formalization of financial and business reporting, owning requirements for dashboards, and providing strategic analysis to support the rapid growth of AWS public sector business.

The Sales Operations Lead will collaborate with sales teams, partner teams, service teams, corporate finance, and other functions, leading forecast calls, pipeline inspection, and acting as a strategic partner to Sales Managers.

• Manage all aspects of Worldwide Public Sector reporting and analysis ensuring timeliness, completeness and accuracy of reporting
• Provide strategic analysis and trend analysis on a yearly, quarterly and monthly basis
• Conduct market and industry analysis for education and state and local government markets
• Help author narratives and provide data insights and analysis for Quarterly Business Reviews
• Provide sales operations support to cross‑functional support teams across SLG/EDU, including Greenfield Acceleration, Marketplace, Specialists, CSMs and serve as a primary backup and SME to support field operations analysts during peak seasons
• Own annual quota and/or goal setting process for support teams in coordination with external WWSO or WWPS teams
• Operate as a strategic partner to the Operations leader for SLG/EDU
• Work in close coordination with Finance to support headcount management

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is USD  –  annually (USA, TX, Austin). The Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

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