Practice Manager - Managed Services Job Seattle area,Washington USA,Business

Responsibilities

Operational Enablement & Process Optimization
- Support the operationalization of processes, tools, and operating models to drive consistency, scalability, and alignment with firm standards.
- Coordinate execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives.
- Identify operational gaps and opportunities to improve efficiency, enhance team effectiveness, and support best practice adoption.
- Serve as a point of coordination for operational escalations across the engagement lifecycle (e.g., engagement setup, contracting, resourcing, compliance, and financial processes).
- Support adherence to operational processes, internal controls, firm policies, engagement documentation requirements, and operational standards to promote operational integrity and mitigate risk.
- Assist in the implementation, adoption, and change enablement efforts related to new processes, technologies, reporting, and operational initiatives.
Strategic Projects & Change Management
- Support implementation of strategic initiatives, operational changes, system implementations, and process transitions across the practice.
- Partner with practice leadership to translate strategic priorities into operational action plans and support execution of key business objectives.
- Coordinate and cascade firm, service line, and practice communications to promote alignment, transparency, and engagement.
- Collaborate with ESO teams including Finance, Resource Management, Talent Management, Enterprise Technology, Legal, and Client Operations to improve operational effectiveness and system utilization.
- Support weekly, monthly, quarterly, and annual business meetings, operational reviews, and leadership planning activities.
- Develop presentation materials, reporting, and communications aligned to business strategy and operational priorities.
Financial & Business Operations Support
- Partner with Finance to interpret firmwide dashboards and reporting, helping identify financial trends, risks, and business implications.
- Review operational performance indicators including chargeable hours, utilization, overtime, engagement profitability, travel, and controllable expenses to support operational decision‑making.
- Monitor project quality and engagement lifecycle compliance requirements, including Accounts Receivable (AR), Work in Process (WIP), engagement documentation, contracting, and related operational processes.
- Support expense management activities related to employees, subcontractors, vendors, software, and subscriptions.
- Respond to operational and financial risks, trends, and outliers through follow‑up coordination, analysis, and issue resolution support.
- Consolidate operational insights and reporting to support business health monitoring and leadership decision‑making.
Resource Management, Recruiting & Team Support
- Partner with Resource Management and leadership to support staffing alignment and operational readiness.
- Review business pipeline reporting and identify potential staffing constraints, resource gaps, or operational risks.
- Support recruiting priorities based on business strategy, staffing demand, growth projections, and skillset needs.
- Coordinate onboarding activities for new team members, including experienced hires, campus hires, and team members joining through acquisition activity.
- Support integration and stabilization efforts related to operational transitions and newly integrated teams.
- Maintain awareness of team member skills, experiences, and career goals to help support staffing alignment and business needs.
- Support execution of training, onboarding, and continuing professional education (CPE) initiatives.

Qualifications

Bachelor’s degree in Accounting, Finance, Business Administration, Management, or a related field preferred or 9 years of relevant experience in lieu of
5 years of operations or practice management experience.
Minimum of two (2) years of experience within a professional services or consulting environment preferred.
Demonstrated analytical, organizational, problem‑solving, project management, and change management skills.
Strong written and verbal communication skills…