Digital Product Manager

Who We Are

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025.

We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and ’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

We are seeking a Digital Product Manager to join our community. The Digital Product Manager is responsible for leading the strategy, development, and continuous improvement of AI‑enabled digital products supporting our Property & Casualty (P&C) insurance business. This role provides persistent product ownership aligned to an end‑to‑end value stream (e.g., quoting & servicing, underwriting, claims, billing, customer self‑service, and internal operations) and partners with business and technology leaders to co‑create solutions that deliver measurable outcomes.

The Digital Product Manager owns the product vision, roadmap, and performance over time, balancing customer experience, operational efficiency, regulatory requirements, and profitability, and plays a key role in quarterly increment planning, prioritization, and cross‑team dependency alignment.

• Define and communicate a clear product vision aligned to domain or function goals.
• Translate business objectives (retention, profitable policy growth, expense ratio reduction, loss cost management, service efficiency) into IT product outcomes and OKRs.
• Develop and maintain a product roadmap that balances near‑term value with long‑term platform and capability investments.
• Lead product preparation and participation in quarterly incremental planning (90‑day planning), including outcomes/OKRs, sequencing, dependencies, and delivery confidence.
• Contribute to enterprise prioritization and trade‑off decisions in partnership with leadership, Enterprise PMO, architects, and business stakeholders.
• Leverage AI/Co‑pilot tools to support scenario analysis, prioritization, and trade‑off decisions.
• Deeply understand the needs of policyholders, agents, underwriters, claim adjusters, and service teams.
• Identify friction points across the Property & Casualty (P&C) lifecycle (quote → bind → service → claim → renewal).
• Own the discovery and validation approach for assigned product areas (problem framing, hypotheses, validation plan), ensuring evidence‑based decisions before delivery commitments.
• Use qualitative research, operational insights, and data analysis to validate problems and solutions.
• Use AI copilots to synthesize insights from customer feedback, call transcripts, claims notes, underwriting submissions, and operational data.
• Own and prioritize the product backlog (including data, model, and product features where applicable) based on value, risk, regulatory impact, learning, and delivery capacity; ensure items are outcome‑driven and aligned to P&C workflows.
• Use MS Copilot to draft and refine epics, features, and user stories; improve clarity and consistency of acceptance criteria; reduce documentation overhead while improving quality.
• Partner with engineering, data science, UX, legal, and business stakeholders to deliver digital & technology products.
• Collaborate with teams using Copilot‑enabled SDLC practices (AI‑assisted coding, testing, documentation, and knowledge sharing).
• Partner with Enterprise / Domain…