Senior Business Analyst

Senior Business Analyst

A member of the service delivery team, the Senior Business Analyst is responsible for leading business and technical analysis efforts across large, and/or complex client engagements, translating business needs into actionable solutions, and delivering transformational change and competitive advantage. Senior Business Analysts operate as key contributors and workstream leads, partnering closely with Project and Program Managers, Account Leads, and Directors. They are accountable for independently completing their workstream areas, developing client-facing artifacts, communicating with, and managing stakeholders, collaborating with fellow project team members, and ensuring high-quality execution.

What you'll do

PRIORITIES

• Excellent client service delivery within assigned work streams
• Lead and execute requirements definition, process design, and solution alignment
• Support project team members, program execution, and delivery
• Build strong client relationships and maintain business network
• Actively support and participate in business development efforts
• Contribute to, and strengthen, firm capabilities and knowledge
• Actively participate and contribute to Forum's culture
• Assist with successful completion of Forum's strategic plan

RESPONSIBILITIES

• Document processes and/or requirements for projects or program work streams
• Translate and clearly document business and technical specifications
• Facilitate workshops, interviews, and working sessions
• Clearly capture, assess, and document current-state processes
• Assist with the development of future-state processes
• Identify process improvement opportunities resulting from process flow reviews and assessments
• Identify gaps, risks, and dependencies across systems and processes
• Support validation, testing, and implementation readiness
• Manage workstream activities including risks and issues
• Develop executive-ready deliverables and status reporting
• Serve as a primary point of contact for stakeholders within their workstream
• Clearly capture and report status of project/program activities to stakeholders and project/program team members
• Mentor junior analysts and support team development

KNOWLEDGE AND BEHAVIORS

• Strong understanding of business analysis across business and technology implementations
• Ability to connect business needs, processes, and systems
• Advanced requirements gathering and documentation skills
• Expertise in process design, workflow documentation, and gap analysis
• Ability to operate independently in ambiguous environments and seek assistance when needed
• Strong critical thinking and problem-solving skills
• Strong written and verbal communication skills
• Ability to influence stakeholders and facilitate alignment
• Strong time management and multi-tasking capability
• Collaborative, proactive, and accountable
• Resilient and adaptable in complex environments and when facing challenges and setbacks
• Desire to be mentored by experienced professionals
• Effective networking skills
• Strong promoter of brand awareness of Forum

Qualifications

REQUIRED EXPERIENCE

• B.A. or B.S. degree required
• 5+ years of business experience
• 4+ years as a Business Analyst or similar role
• Experience leading requirements gathering efforts
• Experience with workflow and process design and process re-engineering efforts
• Experience in large-scale, enterprise-wide projects, programs and transformation efforts
• Experience working at different levels of an organization (C-level leadership through to line employees)
• Experience acting as a liaison between business and technology stakeholders
• Strong Excel, PowerPoint, and data analysis tool (e.g., Power BI) skills
• Experience preparing executive-ready presentations and discussion briefs
• Experience with project management tools, preparing written and verbal status updates
• Experience working within a project/program structure

PREFERRED EXPERIENCE

• Experience in management consulting or professional services
• Experience across multiple industries including Healthcare, Retail and Transportation
• Exposure to Agile or Waterfall methodologies
• Experience supporting change management
• Experience mentoring team members

OTHER REQUIREMENTS

• 100% client billable availability
• Ability to work onsite at client…