Customer Success Manager, Hardlines
Listed on 2026-07-01
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Business
Customer Success Mgr./ CSM, Client Relationship Manager, Ecommerce -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager, Ecommerce
Customer Success Manager
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform. Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building.
Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities:
- Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
- Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
- Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
- Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
- Contribute to process improvements and innovation initiatives that benefit the broader organization
A day in the life:
- Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
- Review and analyze performance data to identify growth opportunities
- Develop and present strategic recommendations to vendors
- Participate in team meetings and knowledge-sharing sessions
- Manage multiple projects while maintaining high service standards
About the team:
We're a collaborative group of 10-15 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.
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