Senior Business Analyst- VMDM

Senior Business Analyst – Vehicle Maintenance Data Management (VM)

King County Metro Transit’s Vehicle Maintenance (VM) division is seeking a Senior Business Analyst to join the Vehicle Maintenance Data Management team (VMDM). In this role you will be part of a team of Senior, Functional, and Business Analysts responsible for the systems, applications, and operational data that support VM’s daily operations. You will also serve as the division’s primary SharePoint Administrator, ensuring information is structured, accessible, and user‑friendly for both decision makers and frontline teams.

• Design, develop, implement, and maintain reporting tables, metrics, and reports that drive key business decisions using third party BI applications.
• Lead multidisciplinary teams to carry out complex studies and analyses to define business requirements and alternative options for improvements for a variety of operational, procedural, and management issues.
• Act as consultant and primary advisor to all levels of management across division and department lines; serve as an expert technical resource for cross‑functional, inter‑departmental projects and project teams.
• Develop, maintain, and update MS Teams and SharePoint sites.
• Research, design, data map, develop, test, implement, train and document enterprise application systems; BI reports, application modifications, business process improvements, system configuration changes, and other related application functions.
• Provide support with carrying out complex studies and analytics, then use results to develop recommendations and strategies for business decisions and improvements.
• Support business teams in identifying and delivering significant and quantifiable business process improvements through the application of process improvement methodologies such as Lean and Six Sigma.
• Initiate and lead problem solving efforts, working closely with internal and external stakeholders. Ensure coordination of project plans and activities with other agencies and/or vendors to ensure system design, modification, and implementation meet user requirements.
• Lead the education and training of multidisciplinary team members, front line staff and management in process improvement principles, tools, and the use of dashboards and reports to achieve business goals and to identify solutions to problems of significance to Vehicle Maintenance operations. This work may include value stream mapping, creating standard work and implementing daily management systems.
• Guide process improvement teams in the use of data and other information to assess and understand issues, evaluate options, and make decisions; analyze and evaluate facts to draw conclusions. Oversee the preparation of concise, comprehensive reports, flow charts, statistical analyses, organizational charts, graphs, and other documents summarizing team findings and recommendations; coach team members to develop and deliver presentations to executive management, elected officials, and outside organizations.
• Translate business requirements into technical specifications and coordinate project plans and activities with other agencies or vendors to ensure the system design, modification, and implementation meet business needs and user requirements.
• Collaborate in the development and reporting of performance measures, indicators, quality assurance, and improvement measures across multi‑functional agency lines.
• Train teams to design performance feedback systems and visual management tools to assess the resolution of business process deficiencies.
• Utilize excellent verbal and written communication skills in order to interact professionally with diverse groups, senior leaders, managers, subject‑matter experts, and convey technical information to non‑technical users.
• Oversee multiple concurrent projects and ensure timely delivery of data solutions and information.

• Any combination of experience, education, or training that provides the required knowledge, skills, and abilities to perform the work; for example:
  • A bachelor's degree in business, public administration, or a related field or
  • At least five…