Manager Product Management - Crew Systems & Support

Alaska Airlines

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day.

If you share our passion for creating an airline people love, we want to hear from you.

In this role you will manage a team of product managers who define a roadmap of product features, that are connected across platforms, providing a hassle-free travel and operational experience. Exceptional planning and communication skills are essential for success in this role. This role works closely with senior executives, managers and specialists to develop a winning product strategy and products that delight our customers.

• Leads a team of product managers who determine Alaska's product vision, roadmap, strategy and plans.
• Develop a 1-3 year vision and strategy by acting as voice of the user and by advocating for the user's highest needs.
• Oversee the product strategy and assist in the creation of the individual product roadmaps.
• Assist in creating OKRs, KPIs and actively measure performance across a suite of products.
• Conduct competitive analysis across the airline and travel industries.
• Establish and maintain a steering committee to ensure roadmap and features are well informed and supported by key partners.
• Provide analysis and recommendations for potential new features, optimizations, and other methods to improve the overall user experience.
• Identify gaps in product functionality, plan out future enhancements, and assign priority.
• Monitor user feedback to prioritize product features, enhancements, and fixes.
• Actively monitor each product's metrics and build a robust reporting suite for sharing this data.
• Communicate product status, key issues, and release plans to key constituents across the organization including management, IT, design, sales, PR, legal, airport, and customer service.
• Foster a culture of high performance, critical thinking, great design, and vibrant collaboration.
• Build relationships with stakeholders and manage their expectations on a regular basis.
• Manage, train, and mentor Product Managers.
• Select and manage vendor relationships and their products.
• Stay current in Agile Product Management best practices and develop team members as needed.

Required

• 5 years of experience in Product management.
• 2 years of leadership experience.
• Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
• Past success defining and launching mobile products.
• Passion for mobile app user experience and design.
• Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
• Excellent teamwork skills and ability to influence cross-functional teams.
• Knowledge of APIs and web-services architecture required.
• Familiarity with Visio, Power Point, MS Word, and Excel required.
• Ability to multi-task, prioritize, and solve problems required.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Demonstrates success leading, coaching, and developing high-performing Produce Management teams in a collaborative, matrixed environment.
• Hands-on experience with airline crew scheduling and operational systems such as JCTE, AIMS, or comparable platforms, with the ability to translate complex operational needs into clear produce strategy and execution.
• Experience working in the airline industry, particularly supporting large-scale, mission-critical operational products.

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
• Create an inclusive culture where all employees feel safe, included and they belong.

$146,400-$219,600 / year

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or…