Senior Account Compliance Program Manager - KYC

Job Title

The goal of the Americas Account Compliance team is to implement effective controls to ensure regulatory compliance while continuously improving the customer experience. We are expanding our team and seeking a dynamic candidate to drive our Know Your Customer Anti-Money Laundering (KYC AML) and customer experience initiatives while maintaining an optimal SX as we grow.

The Senior Account Compliance Program Manager will be responsible for overseeing the expansion and enhancement of the organization's KYC AML and regulatory compliance program as the business grows and evolves. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The manager will work closely with compliance, risk, operations, and technology teams to ensure the program keeps pace with evolving business needs and regulatory requirements.

Key job responsibilities

• Develop and execute a comprehensive strategy to extend the organization's AML and non-AML regulatory compliance framework in alignment with business objectives and regulatory expectations
• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives (including product and region expansions) and develop appropriate AML/non-AML regulatory mitigations
• Own the design and implementation of enhancements to AML/non-AML customer due diligence, reporting capabilities, and overall SX
• Oversee the development and deployment of new AML-related technologies, tools, and data sources
• Establish AML/non-AML regulatory policies, procedures, and training programs to support the expansion of the compliance framework
• Manage AML/non-AML regulatory projects, including resource planning, budgeting, and stakeholder communication
• Provide strategic guidance and subject matter expertise to cross-functional teams on AML and other compliance matters
• Report on the performance, initiatives, and ongoing enhancements of the Account Compliance program to senior management and the board of directors

About the team

Amazon's Account Compliance Program team operates within Selling Partner Services as a First Line of Defense (1

LOD) function, ensuring Amazon meets its KYC, AML, and regulatory compliance obligations across the Americas marketplace. We design and improve scalable compliance controls governing seller onboarding and account integrity – balancing regulatory defensibility with seller experience. Our team partners cross-functionally with Legal, Product, Tech, and Operations to translate evolving requirements into automated, data-driven solutions. We're collaborative, distributed across the US, and guided by a bias for action and continuous improvement.

Basic Qualifications

• Bachelor's degree or equivalent
• 6+ years of compliance, audit or risk management experience
• Experience developing and implementing of standards, policies and programs or equivalent
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Knowledge of Anti-Money Laundering (AML) laws and regulations, including the Bank Secrecy Act (BSA) and OFAC regulations
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 6+ years of progressive experience in AML compliance, financial crimes prevention, or a related field

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application…