Transportation Specialist

Commute Seattle is a 501c(3) nonprofit, Seattle’s Transportation Management Association (TMA), and is part of the Downtown Seattle Association and Metropolitan Improvement District family of organizations.

Founded in 2004, Commute Seattle is dedicated to helping everyone in the Puget Sound walk, ride, or roll to opportunities and events in our city. Through partnerships with employers, destinations, institutions, and public agencies, Commute Seattle promotes sustainable transportation solutions that encourage positive commuter behavior and support the region’s economic and environmental goals.

We are seeking two (2) Transportation Specialists who will work closely together across Commute Seattle programs, regularly partnering on customer support, survey implementation, data management/analysis, and outreach initiatives. The exact mix of responsibilities shared between the two positions may evolve based on organizational priorities and program needs.

This is a full-time, onsite position based out of the DSA offices in Downtown Seattle.

Employer Programs, Consulting, and Customer Support (50%)

• Work with employers and property managers to develop sustainable commuter programs and transportation amenities.
• Represent transit pass products, services, promotions, and policies accurately and professionally.
• Support businesses and property managers in their understanding and confident implementation of local ordinances, programs, infrastructure changes, and related compliance requirements.
• Implement commuter surveys and reporting requirements with businesses and property managers.
• Provide timely consulting in response to inquiries received through shared communication channels.

Data Management, Research, and Program Evaluation (30%)

• Maintain, clean, and validate program and client data across multiple systems and databases.
• Manage customer relationship management (CRM) records and ensure data integrity, accuracy, and completeness.
• Fulfill administrative functions such as quarterly reporting and data entry.
• Support Research Managers with data analysis, preparation of reports to businesses and properties, and the identification of trends and opportunities for program development and outreach strategies.

Outreach, Education, and Communications (15%)

• Create and deliver outreach materials, presentations, newsletters, and other educational resources for employers, property managers, and association members.
• Educate business leaders, property managers, and association members about commuter benefits to encourage biking, walking, teleworking, and taking transit.
• Support audience development and event promotion, track attendance, and collect event feedback.
• Support the planning and implementation of education events, informational seminars, presentations, and promotional campaigns.
• Draft, review, and distribute bulk email communications, newsletter content, blog posts, and other outreach materials.

Administration, Professional Development, Team, and Culture (5%)

• Attend weekly staff meetings, cross-team collaborative meetings, stand-up, and all-hands meetings.
• Participate in team building activities and professional development opportunities.
• Contribute to inclusive, collaborative, and equity-centered organizational culture.
• Perform other duties as assigned.

• 1-3 years of related employment, which may include client management, account management, transportation demand management, commute trip reduction, consultative sales, transportation planning or another related field.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and projects involving internal and external stakeholders.
• Experience managing client relationships and communications.
• Strong customer service orientation, with the ability to work independently and collaboratively to address complex or sensitive issues.
• Ability to develop and deliver presentations, training, or other public-facing communications.
• Excellent written and verbal communication skills, with the ability to communicate effectively and empathetically with diverse audiences.
• Proficiency with MS Outlook products, Zoom, or…