Global Manager of HSEQ; Health, Safety, Environment, and Quality

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA

The Global Manager of HSEQ is the primary architect and leader of our health, safety, environment, and service quality strategy across all operational regions, currently including the US and Australia, with a focus on building a scalable framework for future global expansion (Europe and the Americas). You are responsible for developing and operationalizing a proactive safety culture and rigorous workmanship quality standards for both our internal Direct Technicians and our extensive network of Field Service Partners (FSPs).

This role ensures that every service call is executed safely, the technical repair is highly effective on the first visit, and the customer experience is outstanding—balancing local regulatory compliance with a high-standard global HSEQ baseline.

• Global HSEQ Program Ownership: Develop, implement, and maintain a unified Health, Safety, Environment, and Quality program that covers worker safety, job site practices, PPE, and environmental considerations across multiple international jurisdictions.
• Workmanship & Repair Quality Standards: Establish clear, standardized technical requirements for solar and storage repairs. Develop and implement post-repair validation processes to ensure all work is structurally sound, electrically compliant, and addresses the root cause of the system failure.
• Customer Experience & Service Delivery: Define and champion professional conduct, communication, and onsite behavior standards for technicians representing our brand. Audit and improve customer touchpoints to ensure a seamless, high-satisfaction field service experience.
• Direct Technician & Partner Governance: Establish clear safety and quality requirements, including "Stop-Work Authority" and "Quality Correction" protocols for both internal employees and third-party contractors.
• Regulatory & Code Compliance: Ensure all field activities and workmanship meet or exceed local building codes, electrical standards, and national regulations (e.g., OSHA and NEC in the US, Safe Work Australia, AS/NZS 3000, and equivalent European/Latin American standards).
• Documentation & Audit Readiness: Maintain a centralized, audit-ready library of all HSE policies, Quality Assurance (QA) checklists, SOPs, and technical repair instructions. Support the review of client Master Service Agreements (MSAs), safety exhibits, and quality SLAs.
• Incident & Workmanship Escalation Response: Serve as the global point of contact for safety incidents and major quality/workmanship failures. Lead root-cause analysis (RCA) on field failures, coordinate corrective and preventive actions (CAPA), and implement updates to prevent repeat issues.
• Data-Driven Performance Management: Develop, track, and report on global safety and quality metrics (e.g., leading/lagging safety indicators, First-Time Fix Rate, dispatch callbacks, and customer satisfaction/NPS). Use these data insights to shift the organization from reactive troubleshooting to preventive risk and quality management.
• Stakeholder
  
  Collaboration:
  
  Partner cross-functionally with Legal, Operations, Partner Management, and Client Success to seamlessly integrate safety and quality metrics into day-to-day operations and service delivery workflows.

• Global HSEQ Strategist: You can design integrated safety and quality frameworks that are robust enough to serve as a high-performing global standard, yet flexible enough to adapt to local technical codes and cultural nuances.
• Uncompromising Quality Champion: You believe that a job isn't done until it is done safe, right, and permanently resolved. You are passionate about optimizing the "First-Time Fix Rate" and reducing waste from repeat dispatches.
• Customer-Centric Operator: You see technical field work through the lens…