Licensing Inspector Supervisor

Summary

King County Records & Licensing Services (RALS) invites applications for the Project/Program Manager III position. The role leads and supervises a team of licensing inspectors, ensuring compliance with King County Code and ordinances for taxicabs, for-hire driver licensing, and transportation network companies (TNCs). Responsibilities include program oversight of operations, personnel activity, performance management, and development of county/department/division initiatives. The manager reports to the Licensing Operations Manager.

Key responsibilities for this position include:

• Prioritize, schedule and assign daily work, establish and adhere to agency goals, supervise and support licensing for-hire inspectors, and celebrate accomplishments to sustain a healthy workplace culture.
• Lead, coach, and motivate employees to work to their full potential.
• Strategize, organize and coordinate field compliance activities, education, and enforcement efforts with for-hire industry stakeholders.
• Develop and maintain policies and procedures related to the King County for-hire compliance and enforcement program in accordance with relevant regulations.
• Organize, coordinate, lead, and perform field inspections for drivers, vehicle licensees, regional dispatch agencies, and TNC licensees.
• Conduct performance evaluations, monitor work quality and quantity, establish performance metrics, and coach, counsel, and mentor based on those metrics.
• Discuss individual performance with employees and recommend training or development plans; take corrective measures as appropriate, including counseling, written reprimands, and disciplinary letters.
• Perform other duties as assigned.

Required qualifications and skills include:

• Demonstrated background providing excellent customer service and ability to prioritize and delegate tasks.
• Strong command of the King County for‑hire code, City of Seattle Municipal Code, Washington Administrative Code, and Revised Code of Washington.
• Experience successfully leading and supervising people while establishing effective working relationships; ability to work collaboratively in a diverse team and community environment.
• Experience in conflict resolution, problem solving, and negotiation to defuse stressful situations.
• Comfortable in an electronic environment, analyzing data to generate new information and discern patterns, anomalies, and trends.
• Ability to prepare and present moderate to complex information to a variety of audiences, including administrative hearing officers, judges, senior management, stakeholders, and staff.
• Experience performing investigations and inspections, including interviewing witnesses, collecting evidence, determining courses of action, completing investigation reports, and issuing written warnings and citations.
• Foster positive relationships with internal and external partners, including City of Seattle, Port of Seattle representatives, and other agencies.
• Maintain a valid Washington State Driver’s License.
• Pass a pre‑employment driving record check and criminal background check.
• Work a variety of schedules, including all seven days of the week, all hours of the day, and holidays.

Eligible positions receive the following benefits and programs:

• Medical, dental, and vision coverage options.
• Life and disability insurance.
• Retirement participation in the Washington State Department of Retirement Systems and a 457(b) deferred‑compensation plan.
• Transportation program and ORCA transit pass.
• 12 paid holidays and two personal holidays each year.
• Generous vacation and paid sick leave.
• Paid parental, family, medical, and volunteer leaves.
• Flexible Spending Account.
• Wellness programs.
• On‑site activity centers.
• Employee Giving Program.
• Employee assistance programs.
• Flexible schedules and telecommuting options, depending on position.
• Training and career development programs.

King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.