Product Manager - Healthcare & Life Sciences

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Product Manager for Healthcare & Life Sciences (HLS) you will focus on delivering solutions that allow our customers to better support end patients, clinicians, administrators, payers, and life sciences stakeholders. You will work with cross-functional leaders to define a multi-year strategy and lead the efforts to build the roadmap, vision, and priorities for supporting this priority industry. You will deeply understand how Docusign can best deliver for our HLS customer needs and work with product development teams across Docusign to deliver product capabilities and solutions that support Healthcare & Life Sciences customers end-to-end agreement flows within provider, payer, pharma, and emerging digital health segments.

Interacting directly with customers to validate solutions and market needs will be a key part of your role. Docusign has built award winning and the most pervasive technology for enabling businesses to automate their agreement processes - from generating agreements, negotiating between parties, getting agreements electronically signed, managing the workflows and integrations once an agreement is signed and analyzing and deriving insights from agreements.

Today, Docusign's products meet the needs of customers extending from individual consumers to large Enterprises. You will serve as the subject matter expert guiding product development teams on what capabilities and solutions will best meet HLS customers' biggest agreement challenges related to patient intake, physician onboarding, pharmaceutical development, and more. Using qualitative and quantitative insights, you will deliver a strategy and product roadmap that both transforms how Docusign meets HLS customer needs and drives measurable impact.

In this position you will work cross-functionally with Design, Marketing, and Engineering and engage directly with customers to experiment and iterate.

This position is an individual contributor role reporting to the Vice President of Product Management.

• Lead the strategy and roadmap for delivering product capabilities and solutions for Healthcare & Life Sciences (HLS)
• Build products aligned with HIPAA, FDA and other frameworks incl. FHIR, HL7 (as applicable)
• Facilitate customer engagements to validate solutions and market needs within Healthcare & Life Sciences
• Drive the vision and requirements, translate them to functional specifications to facilitate a sound design and deliver a delightful customer experience in partnership with product development teams across Docusign
• Leverage primary and secondary research in to deepen understanding of HLS customers across their lifecycle, from awareness to renewal and expansion
• Own insights on the market including staying abreast of Healthcare & Life Sciences industry trends, events, and channels to anticipate customer needs
• Understand key personas, pain points and jobs to be done within Healthcare & Life Sciences by closely working with customers, User Research, and Marketing
• Understand and profile high value, innovative use cases purchased and implemented by key HLS customers
• Work closely with the Business Development team to identify partners critical to scaling Healthcare & Life Sciences offerings
• Monitor, measure, and report on key business and customer metrics in collaboration with Data Science and identify areas for continuous testing, experimentation and evolution
• Evaluate and prioritize product roadmap and backlogs in alignment with product…