Senior Manager, Order Management - Partnership NPI & Automation

Order Management And Quote-To-Cash Professional

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

• Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions
• Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications
• Serve as the operational point of contact with external marketplace teams, coordinating onboarding, integration requirements, and platform-specific processes
• Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record

• Identify, design, and implement automation across the quote-to-cash lifecycle to enhance efficiency, scalability, and accuracy as transaction volume grows
• Develop and track Order Management metrics that surface bottlenecks and support strategic decision-making
• Partner with vendors to optimize order management and billing systems, evaluate new features, and implement scalable solutions

• Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is in place ahead of go-live
• Conduct comprehensive User Acceptance Testing (UAT) for new launches and influence product introduction processes by providing expert guidance on order management and marketplace implications
• Translate new commercial models and packaging into operational and system requirements across marketplace surfaces

• Cultivate strategic partnerships across the quote-to-cash ecosystem, including Go-to-Market Systems, Deal Desk, Legal, Tax, and Finance
• Partner closely with Billing Engineering teams to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions
• Collaborate with external marketplace teams to align on platform capabilities, integration timelines, and operational escalations
• Work alongside Revenue Accounting and adjacent operations pillars to ensure transactions are recorded accurately and in compliance with revenue recognition requirements

• Establish and maintain robust controls and segregation of duties within order management and marketplace operations
• Support audit requirements by preparing documentation and addressing inquiries
• Develop and maintain documentation for team processes, procedures, and system configurations

• Bachelor's degree in Accounting, Finance, Business, or a related field
• Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
• Hands-on experience with third-party marketplace integrations (AWS Marketplace, GCP Marketplace, Azure Marketplace), including private offers and metered/consumption billing
• Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, Net Suite, Oracle, Workday Financial, Zuora)
• Proven track record leading large-scale strategic and automation initiatives end-to-end
• Demonstrated ability to build relationships with diverse stakeholders—including technical and external partners—and influence without direct authority
• Outstanding communication and interpersonal skills

$190,000—$230,000 USD

The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Currently, we expect all staff to be in one of our offices at least 25% of the time. However,…