Shop - External Affairs Manager

Responsibilities

E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.

External Affairs team was set up in 2025 to serve as the external voice of Governance and Experience (GNE), protect and elevate Tik Tok Shop's reputation through outreach to external stakeholders including regulators, trade/industry groups and global brands with influence over such external stakeholders.

• Represent GNE in external engagements with government relations (GR), public relations (PR), and brand relations teams.
• Cultivate trusted relationships with key global brands to strengthen credibility within the EU rights holders community.
• Establish and maintain close partnerships with key industry associations, trade organizations, and regulatory bodies in the fields of intellectual property and product safety.
• Support the Global External Affairs team in designing and delivering global initiatives aimed at enhancing trust with external stakeholders, especially regulators.
• Collaborate closely with the related team.
• Collect and communicate feedback from external stakeholders on compliance requirements, and ensure timely implementation of ad-hoc measures to maintain ongoing compliance.

Minimum Qualification(s):

• 5+ years of experience in regulatory compliance.
• 3+ years of experience in governance, operations, program management, process improvement, or a related field.
• Experience developing and implementing governance frameworks, standard operating procedures (SOPs), and operational processes.
• Demonstrated ability to partner effectively with cross-functional stakeholders and drive alignment across teams.
• Experience identifying, managing, and resolving operational or brand-related issues in a fast-paced environment.
• Strong analytical, organizational, and communication skills, with a track record of driving process and governance improvements.

Preferred Qualification(s):

• Experience in external engagements with regulators and/or rights owners.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

【For Pay Transparency】Compensation Description (Annually)

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