Client Support Specialist

Qualifications

• 3+ years of call center, customer service, sales or project management experience
• Bachelor’s degree preferred
• Computer literate (PC) and experience with MS Office with above average skills in Excel

• Outstanding verbal and written communication skills
• Excellent problem-solving skills
• Highly organized
• Self-starter, able to keep up on job tasks with minimal supervision
• Strong multi-tasking skills
• Strong analytical skills a plus
• Tact under pressure

• Ability to be flexible and adaptable based on customer and business needs
• Ability to establish priorities, manage work independently, and meet deadlines
• Displays a team-player attitude both within the Client Support team and when communicating and collaborating with other key departments
• Intuitively understands the importance of cross collaboration amongst internal and external stakeholders and can execute easily

• Receive and manage incoming customer communications, presenting a positive customer-oriented impression at all times.
• Ensure accuracy and completeness in all information given to customers and entered into the computer system and files.
• Work cooperatively with other departments in complex situations in order to balance the interests of our customers, our vendors and the Company.
• Understand the impact of independent decision making on the Company’s profit margin.
• Develop and maintain a high level of proficiency in your area of expertise and be able to cross-train your peers.
• Track sales trends and deliver presentations to management regarding your area of expertise.
• Analyze bids and purchases orders that include complex federal regulations.
• Educate and support the outside sales reps on the differences of doing business with government agencies.
• Resolve complex problems that arise as part of the sales and delivery process.
• Other duties as assigned.

• Competitive market-based salary. Most people start this position in the range of $55,000.
• Healthcare and dental coverage, 401K, LTD and PTO.
• Profit sharing and commission.

Full-time

$52,000.00 - $55,000.00 per year

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

• Day shift
• Monday to Friday

• Bonus opportunities

• Lafayette, CO 80026:
  Relocate before starting work (Required)

• In person