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Returns & Refunds Strategy Leader, US E-commerce
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-07-18
Listing for:
TikTok
Full Time
position Listed on 2026-07-18
Job specializations:
-
Business
Ecommerce
Job Description & How to Apply Below
Tik Tok's E-commerce Governance and Experience (GNE) organization is seeking a Program Manager to lead Returns & Refunds Strategy for the US market, interfacing with Operations, Product and Engineering to improve trust and merchant efficiency.
In this role, you will own the US returns and refunds strategy, drive scalable solutions, and coordinate with cross-functional teams to deliver a seamless post-sale experience for Tik Tok Shop customers.
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