Account Manager

Responsibilities

• Manage daily operations through Amazon Vendor Central, including PO/Sellout tracking, shortage disputes, chargeback recovery, and AVS communications.
• Maintain operational compliance across all Vendor Central KPIs.
• Partner with Supply Chain and Finance teams to ensure consistent inventory availability and demand planning accuracy.
• Review and resolve vendor scorecard issues and operational tickets in a timely manner.
• Oversee product listings and data accuracy across all regions.
• Coordinate with brand and marketing teams to optimize A+ content, imagery, and product copy in line with brand guidelines.
• Monitor for suppressed or duplicate ASINs and ensure compliance with Amazon content standards.
• Support execution of Amazon promotions and events (e.g., Coupons, Best Deals, Prime Day, Holiday).
• Ensure promotional pricing accuracy and proper COOP/MDF budget alignment.
• Track key performance indicators.
• Generate weekly and monthly performance reports using Amazon Retail Analytics (ARA) and internal dashboards.
• Identify trends, opportunities, and risks to inform the Senior Account Manager’s business reviews.
• Work closely with internal stakeholders across supply chain, finance, and marketing to ensure alignment and operational excellence.

• 2–4 years of experience in eCommerce or retail account management, ideally in Amazon Vendor Central (1P) environments.
• Understanding of Amazon 1P or 3P operations
• Excellent analytical, organizational, and communication skills.
• Highly proficient in Excel; experience with ARA, Brand Registry, or BI dashboards preferred.
• Bachelor’s degree in Business, Marketing, or related field.