Shop - Product Operations Manager, Seller Business Tools

Tik Tok Shop - Product Operations Manager, Seller Business Tools

Location:

Seattle

Employment Type:

Regular

Job Code: A193299

The Tik Tok Shop Merchant Growth Tools team is at the forefront of empowering sellers in the US e-commerce landscape. We own the product operations for critical merchant-facing modules, including promotion tools, CRM systems, and storefront design and customization capabilities.

Responsibilities include:

• Own product operations for Tik Tok Shop merchant-side growth tool modules, including go-to-market execution and growth of key feature adoption and usage.
• Develop and execute operational strategies based on U.S. market insights and data analysis.
• Analyze merchant feedback and identify key product issues related to merchant growth tools.
• Build a deep understanding of U.S. e-commerce merchant needs and pain points, especially in cross-border operations, including marketing conversion, customer engagement, and storefront presentation.
• Partner with industry teams and key merchants to build vertical-specific solutions for merchant growth tools.
• Build and continuously improve the education and enablement system for merchant growth tools through multiple content formats.

Minimum Qualifications:

• Bachelor's degree or above, with 2+ years of experience in product operations, marketing products, data analysis, consulting, or related fields.
• Strong analytical thinking and data sensitivity, with the ability to identify issues and opportunities through data, market insights, and user feedback.
• Hands-on experience in translating user insights and data analysis into growth strategies, operational plans, or product improvements.
• Strong sense of ownership, solid cross-functional communication and collaboration skills, and the ability to adapt quickly and drive outcomes in a fast-changing environment.

Preferred Qualifications:

• Experience in cross-border e-commerce, content e-commerce, or merchant services is preferred.
• Proficiency in SQL and Excel is required; experience using AI tools is a plus.

Compensation Description (Annually):
The base salary range for this position in the selected city is $102600 - $159600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly…