Shop - Logistics Service Product Manager

Responsibilities

• Understand and analyze shipping services in different countries and regions. Responsible for the overall planning and design of shipping services, including the definition of service mindsets, EDT (estimated delivery time) prediction and display, shipping fee strategy and etc., in order to support the application and expansion of shipping services across different regions
• Understand and analyze fulfillment workflows across different countries and merchant segments. Design merchant‑facing shipping processes aligned with service capabilities, as well as open platform integration solutions, tailored to local ISV ecosystems and merchant usage patterns.
• Work closely with Business, Operations, and Data teams to jointly explore pain points of sellers and consumers, and be responsible for consumer & merchant experience and shipping cost
• Work together with Engineering and Algorithm teams to push projects forward and make sure they launch and achieve goals
• Continuously strive for product optimization and innovation, and establish general product ability for global e-commerce system

• Bachelor degree and above
• Have industry experience in the global e-commerce industry, and have basic understanding of e-commerce logistics services and fulfillment process
• Motivated to think and provide product solutions for complex problems, and to continuously conduct analysis and optimization
• Possess good communication, teamwork, and project management skills

【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $176,320 - $296,020 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.