Operations Manager, Convention Center

Job Category
:
Information Technology (In-house)

Requisition Number
: OPERA
001734

Posted
:
July 16, 2026

Employment Type
:
Full-Time

Salary
: $86,000 USD per year

Seattle, 800 Convention Pl, Seattle, WA 98101, USA

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 170 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

Lead and manage telecommunication aspects of on‑site shows and facility installations and set‑up in daily operations. Capable of multi‑tasked technically oriented crew leadership or may supervise Operation Supervisors at larger facilities. Clearly communicate and assign priorities to crews on site. Cognizant of all aspects of facility and company interfaces. Serve as General Manager during their absence. Responsible for leading, directing, and delegating work, motivating, managing performance and employee relations, attendance issues, and providing career guidance to direct reports.

Drives technical training to ensure the team is capable of delivering high‑quality, reliably built networks.

• Manage crews or Operations Supervisors, equipment, and company assets at assigned facility, including Cisco and other manufacturer’s network switch gear, laptops, and network testing devices. Plan and set up of shows. Request and order all needed materials for shows. Assign work to Operations Supervisors or senior technicians and ensure completion within established time frames to meet customer expectations. Assess need and resolve issues during installations.
  
  Develop annual written evaluations of staff and provide verbal coaching.
• Read and understand plans and schematics for development of permanent facility services for copper wire and fiber infrastructure, including blueprints, network drawings, topography maps and information, and Vizio drawings. Contribute to design and present options to facility management for operational maintenance and show facilitation.
• Lead crews at assigned sites in installation of technology company services, permanent tenant maintenance and provide connectivity to switches and/or routers during setup.
• Maintain regular and consistent attendance, particularly as a role model leader.
• Other duties as assigned.

Education:

High School or GED with some college preferred.

• 5–7 years in convention/show experience and data/telecommunications industry. 3–5 years supervisory experience.
• Specialized knowledge, licenses, and thorough knowledge in telephone connectivity and router/switch utilization and function.

• Manage and lead crews of 2–25.

• Work in high places pulling cable and in small dusty areas installing cabling.

• On‑site only, non‑remote, non‑hybrid.
• Full‑time.
• Travel may be required, on occasion.

• Medical and Prescription Drug
• Paid Time – Off
• Supplemental Accident, Critical Illness, and Hospital Care
• Vision
• Basic Life/AD&D
• Voluntary Life
• Short‑Term Disability
• Long‑Term Disability
• Flexible Spending Account (FSA)
• Life Assistance Program (LAP)
• Tuition Reimbursement

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check, including a drug screen.

Smart City Networks is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.