Tenant Services Coordinator

TENANT SERVICES COORDINATOR (SEATTLE, WA/ BELLEVUE, WA)

Location:

Seattle, WA (occasionally in Bellevue, WA)

ABOUT UNICO PROPERTIES LLC Unico Properties LLC, a subsidiary of Unico Investment Group LLC, is a commercial real estate investor, developer, and full-service operator focused on office assets in emerging markets throughout the United States. Since 1953, Unico Properties has created places where people want to be, curating environments that foster the well‑being of people and communities. Unico is committed to building and operating sustainable real estate—buildings that protect our planet’s resources and are healthy and productive places to live and work.

ABOUT OUR BENEFITS

• Two benefit plans to choose from: a qualified high deductible health plan or a buy‑up PPO plan.
• 12 weeks of paid parental leave for birth or adoption.
• 401(k) plan with up to $9,000 in employer matching each year, 401(k) after‑tax elections allowed up to 415(c) limit.
• Starting with 3 weeks of flexible paid time off (PTO), which increases with tenure.
• 11 paid holidays off each year.
• 12 hours of paid volunteer time and $200 charitable contribution matching each year.
• Up to $2,000 education allowance yearly.
• Required licensing and training covered at 100%.

Salary

Starting at $26.00 - $27.00 / hour, for candidates in Washington state.

ABOUT THIS POSITION

The Tenant Services Coordinator greets and directs visitors and routes telephone calls. Assists the Property Manager in tenant relations in the areas of work order processing, answering billing and tenant policy questions, planning special events, parking, and security. Provides administrative support to General Manager, Property Manager, and Chief Engineer. Performs general office duties such as filing, processing mail, and document preparation.

This role is based in downtown Seattle, but will work periodically in Bellevue as well.

Essential Functions

• Greet and direct visitors, route telephone calls and emails.
• Enter and track work orders from tenant requests and daily security and janitorial logs.
• Coordinate service partners such as day janitorial and parking.
• Issue purchase orders and maintain logs.
• Process invoices for accounts payable and serve as contact for tenant billing questions.
• Compile tenant billbacks for utilities, services, labor, or materials and submit to accounting.
• Arrange special events and/or special tickets for tenants.
• Coordinate tenant move‑in and move‑out, and conduct tenant welcome/orientation.
• Maintain current tenant list, emergency contact list, elevator maintenance and entrapment log, vendor, contractor and tenant insurance certificates, tenant leases and general correspondence.
• Prepare tenant bulletins as needed.
• Maintain building keycard and access software, issue keycards.
• Schedule conference rooms and meeting set up for building tenants.
• Perform administrative duties to support General Manager, Chief Engineer and other staff.
• Perform general office duties, including ordering office supplies, maintaining office equipment, setting up and maintaining filing system, distributing mail and preparation of outgoing correspondence.

ABOUT YOU

Do you have the skills and meet the qualifications below? If so, we want to hear from you!

SKILLS

• Excellent customer service skills with ability to interact with the general public.
• Must be organized and able to multi‑task.
• Ability to analyze moderately complex administrative details, such as planning, scheduling, reporting, and displaying data.
• Ability to operate various computer software programs, specifically Microsoft Office tools.

QUALIFICATIONS

• High school diploma or equivalent.
• 1-3 years’ experience in a customer service and/or administrative position.

ADA REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to work at a stationary work space for long periods of time, with mobility to move throughout the office; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work in close contact with small and large groups as frequent communication with others is required,…