Customer Success Manager

Hey — Let’s find your next opportunity

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.

• Own the customer journey: setup, onboarding, adoption, and long‑term success.
• Capture and structure customer feedback:
  Be the voice of the user in product and engineering decisions.
• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
• Build strong relationships that lead to expansions and renewals.
• Create and refine the playbook:
  Onboarding processes, success metrics, touchpoints.
• Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

• Entrepreneurial:
  Former founder, early employee, or operator who thrives in ambiguity.
• Analytical skills:
  Technical, finance, economics or product background.
• Customer-facing pro:
  You know how to excite, guide, and close.
• Sharp communicator:
  Written, verbal, and human.
• Curious and strategic:
  You dig into workflows, uncover pain, and use insights to shape product and company direction.
• Methodical:
  You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

• Background in B2B SaaS, enterprise software, or data-heavy products.
• Familiarity with analytics platforms, BI tools, workflow systems, or automation software.
• Experience supporting enterprise customers through security, data access, or compliance reviews.
• Be an early, high-impact hire, working directly with the founders as a founding member.
• Influence product roadmap, and helping define the culture of how we work with customers.
• Drive growth, contribute to PMF, GTM explorations.

We’re open to you starting part-time and evolving into full-time (contract or W2).

Health Insurance

401(k)

Paid Time Off (PTO)

Paid Holidays

Vision Insurance

Remote Work

Relocation Assistance

• Customer Facing
• Sharp communicator:
  Written, verbal, and human.
• Curious and strategic:
  You dig into workflows, uncover pain, and use insights to shape product and company direction.
• Methodical:
  You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
• Technical, product, GTM or ops background.
• Experienced in B2B, enterprise, productivity / analytics / BI / data products.

We’re building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. Our Windows app is critical to capturing performance data and enabling insights across enterprise environments. We’re looking for an experienced Windows app developer to take ownership of development, stability, and deployment, working alongside Denis to scale the platform.

• Lead Windows app development with a focus on performance, maintainability, and cross-environment stability.
• Profile, debug, and optimize for speed, memory usage, and reliability.
• Build for managed and restricted enterprise environments using MDM tools and deployment best practices.
• Integrate with backend APIs, and optionally, implement or adjust backend endpoints when needed.
• Collaborate with other developers to ensure consistent experiences across platforms.
• Contribute to app architecture, testing, and release processes to ensure smooth updates and deployments.

• Proficient in C# with hands‑on experience in Windows app development (Avalonia UI, WPF, UWP, or WinUI).
• Skilled at profiling, debugging, and performance optimization.
• Experienced in enterprise‑managed or MDM‑deployed app environments.
• Comfortable working with APIs and understanding full-stack communication.
• Detail-oriented, you care about consistency, reliability, and smooth user experiences across setups.
• Experience with cross-platform or Electron-based apps.
• Understanding of Django or other backend frameworks and API design.
• Familiarity with security compliance and enterprise privacy standards.
• Experience with CI/CD pipelines and automated testing for Windows apps.

You’ll own a…