Shop - Product Manager, AI Service
Listed on 2026-07-26
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Business
Business Systems & Technology Analysis, Data Analyst -
IT/Tech
Business Systems & Technology Analysis, Data Analyst, IT Business Analyst
Responsibilities
About the team
E-commerce's Governance and Experience at Tik Tok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced technical product manager to drive seller and creator governance product strategies and solutions for Tik Tok Shopping in North America regions.
As a product manager on our E-commerce team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on governance and ecosystem features, technical strategies to improve Tik Tok shopping, as well methods to detect and address risky behaviors and actors in Tik Tok E-commerce ecosystem.
- Lead product planning, requirement breakdown, prototyping, and PRD creation for our global AI-driven service experience. Drive the continuous iteration of core features, including Chatbots and LLM-assisted tools for merchants and creators.
- Leverage Large Language Models (LLM) to enhance chatbot interactions. Design and implement AI-empowered features for human agents to simplify complex workflows and improve the resolution rate and efficiency of front-line support teams.
- Collaborate closely with global customer service operations, engineering, and AI algorithm teams to align with international business requirements and ensure successful product deployment.
- Make data-driven decisions by establishing core monitoring systems. Analyze business pain points using metrics such as CSAT (Customer Satisfaction) and CPD to drive product iterations and ensure KPIs are met.
Qualifications
Minimum Qualifications
- 3+ years of experience as a Product Manager, with a proven track record of launching LLM-related products. Deep understanding of model capabilities and their practical applications.
- Strong product sense and logical thinking, with the ability to distill complex business challenges into clear, actionable product solutions.
- Highly analytical and data-driven, capable of uncovering actionable insights to precisely guide product optimization.
- Excellent cross-functional communication and project management skills. Ability to efficiently coordinate resources, manage requirements, and effectively prioritize.
Preferred Qualifications
- Understanding of and passion for e-commerce and retail
- Knowledge of user generated content platforms and LIVE streaming is a plus
- Strong analytical capabilities and ability to interpret data into actionable insights
- Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience
- Flexible and experienced in project management, can lead and operate multiple project streams confidently
- Experience with AI, customer service platforms, or complex B2B platforms is highly preferred.
About Tik Tok
Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
Tik Tok is committed to creating an…
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