Senior Customer Success Manager, Consumables-Grocery

Senior Customer Success Manager, Consumables‑Grocery

Job :  |  Services LLC

This role can be located in one of our approved corporate offices in Seattle, WA, USA or Arlington, VA, USA.

Lead transformational growth for Fortune 500 retail brands on Amazon’s marketplace. As a Senior Customer Success Manager, you will create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world’s largest e‑commerce platforms.

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross‑functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

• Strong project management skills and ability to thrive in a fast‑paced environment
• Experience managing internal and external relationships
• Experience prioritizing and managing time effectively in dynamic environments
• Bachelor’s degree
• 4+ years of vendor or client‑facing experience in Account Management, Vendor Management and/or relevant fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Proficient in Microsoft Excel
• Demonstrated ability to work effectively in fast‑paced environments
• Excellent professional written and verbal communication skills

• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
• Experience managing multiple complex projects and adapting to change
• Experience working with multiple groups of stakeholders
• Experience with project management
• 5+ years of e‑commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Experience with business intelligence tools (Tableau, Salesforce)
• Background in process improvement methodologies
• Advanced degree, certifications or equivalent experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Base salary range for this position: 80,000.00 –  USD annually in Arlington, VA and 82,700.00 –  USD annually in Seattle, WA. Compensation will include sign‑on payments, restricted stock units, and a comprehensive benefits package that includes health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..