Senior Business Operations Lead, ASP Partner Core

Business Operations Lead

AWS Partner Core is seeking a Business Operations Lead, to drive data-driven decision-making and operational excellence for the Partner Core organization. As a strategic business partner to Partner Programs leadership, the Business Operations Lead is the trusted advisor who translates complex data into actionable insights, drives operational excellence, and shapes the strategic direction of partner initiatives through deep business acumen and consultative partnership.

This role is crucial in leading and scaling mission-critical frameworks, including goal setting, key initiatives, business reviews, forecasting, and data analysis, to inform strategic recommendations in a rapidly growing, complex environment. Serving as a strategy partner to Partner Programs leadership, the Business Operations Lead develops, implements, and manages business processes, systems, and metrics to help Partner Core and those involved in the GTM process increase revenue growth and customer acquisition.

Proactively analyzes business performance data and customer dynamics to identify growth opportunities and provide forward-looking strategic recommendations to leadership. Partners with stakeholders to achieve day-to-day operational excellence through process management, performance analysis, technology support, business reviews, operational planning, and communicating actionable insights, both verbally and in writing, while fostering strong stakeholder relationships. As the AI-powered landscape continues to evolve, this role will be instrumental in leveraging the latest artificial intelligence and machine learning technologies to enhance business processes and decision-making, ensuring responsible implementation that drives measurable business impact.

The Business Operations Lead will work closely with Partner Core leadership and cross-functional teams to responsibly implement and optimize AI-driven tools and workflows that augment the sales organization's productivity and effectiveness. This role requires a strategic thinker who can balance operational rigor with consultative partnership, translating data into business strategy while building trusted relationships across all levels of the organization.

Key job responsibilities include:

• Documents and implements standardized business processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness.
• Develops and manages pipeline qualification, attribution, to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting.
• Orchestrates AI-human collaboration in the GTM process, and manages and optimizes AI intelligence tools and automated customer/partner interaction systems.
• Maintains partner tools data quality to ensure accurate reporting and forecasting.
• Implements business workflows and automation to streamline process and improve stakeholder efficiency.
• Conducts business performance analysis on program effectiveness, conversion rates, goal attainment, and/or forecast accuracy to identify potential risks.
• Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
• Acts as primary point of contact to resolve stakeholders' requests and execute daily operational processes.
• Leads operations tools training and adoption initiatives to improve utilization and productivity.
• Leads cross-functional projects to improve business efficiency and processes.
• Drives escalations, gap-to-green, and/or other issues to resolution.

About the team

We're the Partner Core Business Operations team  build the planning, measurement, and governance systems that help one of the world's largest partner ecosystems execute with confidence ryone on this team operates as a strategic thought partner to the leaders they support. We're actively reinventing how we work through AI and automation, moving from reporting into intelligence. If you thrive on solving complex problems, building durable systems, and creating clarity out of ambiguity, you'll fit right in.

About AWS

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